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Bethany Whymark

British Gas is to pay £1.1m to compensate thousands of customers after its agents missed appointments.

Sports Direct has seen its profits more than halve after it was left “exposed” by the fall in sterling following the EU referendum.

Making a more concerted effort to connect with the public will be crucial to solving the image crisis of business in the UK, a lobbying group director has claimed.

Treatment of and engagement with employees are two of the most influential factors on respect for business among the East of England public, according to a new report.

Lives are potentially being put at risk by the UK’s “fragmented” product recall system, a consumer group has warned.

Customers will no longer have to pay “rip-off” surcharges levied by companies on debit and credit card payments after the end of this year, the government has announced.

Organisers of a seminar series on digital marketing for small and medium-sized businesses have hailed the events as a “great success”.

East Anglian business leaders are lending a hand to young people in two of the region’s biggest urban centres to inspire and prepare them for the world of work.

The East of England housing market had a lethargic month in June with house price inflation and buyer enquiries staying stagnant.

Matthew Taylor’s review of UK employment practices is intended to help inform legislation changes to accommodate new employment models. Bethany Whymark gauges the business reaction.

Changes to the “cash-in-hand economy”, clearer information on employment rights for workers and a National Insurance hit for gig economy firms are among the recommendations made in a review of the UK’s modern working practices.

A robo-economist at PwC has predicted the UK economy will pick up pace in the second quarter, but fall short of level seen at the end of last year.

In his employment review, commissioned by the prime minister, Matthew Taylor sets out seven principles to improve the UK job and employment market to secure “fair and decent work”. Here they are:

Employers and government must work to improve the UK’s performance on job quality, rather than just quantity, an independent reviewer of the country’s employment practises has urged.

More people would work in the so-called gig economy if employment rights and job security were improved, according to a report.

Household spending recorded its weakest annual growth in four years in the last three months after the recent heatwave failed to revive the high street’s fortunes, an index has revealed.

Websites are gaining importance as an asset in attracting customers and are in many sectors starting to replace the high street shop front as the first point of contact between business and consumer.

Hairdressers, cleaners and construction workers are being told they have to become self-employed so their employer could avoid the costs of sick, holiday or maternity pay, it has been revealed.

The government must act to end the “shambolic delay” small firms have endured to get help with their business rates.

Insurers are thwarting more than £25m worth of fraudulent insurance claims every week, industry figures show.

People in the UK are optimistic about their finances despite having fewer pounds in their pocket than a year ago.

Bovis Homes is to set aside another £3.5m to deal with customer complaints over the poor quality of its homes.

A third of Britons believe they will be the last generation to use cash, a survey has found.

Online display advertising can help smaller businesses target their advertising to those who may be interested in their products.

Houses, whether it’s about building, buying or renting them, are a hot topic.

Subway plans to serve up 5,000 new jobs by 2020 in a major expansion across the UK and Ireland.

Digital marketing experts will be helping small and medium businesses to get to grips with the creation and applications of video.

More than 20,000 East of England businesses (7%) say they would be unable to repay their debts if interest rates rose even marginally, according to the eastern branch of insolvency and restructuring trade body R3.

Under-pressure households are becoming increasingly cautious about making major purchases as the squeeze on their spending power leaves them more downbeat about their finances, research has found.

Search engine optimisation (SEO), a process to make sure customers find your business online, is a key tool in a small business’s digital marketing arsenal.

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