Partly Cloudy

Partly Cloudy

max temp: 12°C

min temp: 11°C

ESTD 1874 Search

East Anglia: UK Power Networks honoured at Corpcomms Digi Awards

06:00 19 July 2014

From left, DigiAwards ceremony host  Colin Cloud with the UK Power Networks website and social media team, Toni Kinslow, Emily Wood, Stephanie Cunningham and Ben Wallace,

From left, DigiAwards ceremony host Colin Cloud with the UK Power Networks website and social media team, Toni Kinslow, Emily Wood, Stephanie Cunningham and Ben Wallace,


The online services arm of regional electricity distribution company UK Power Networks has been highly commended at Corpcomms magazine’s 2014 DigiAwards.


The company’s website and social media team, who keep customers across London, the South East and the East of England updated around the clock during power cuts, were runners-up for the “best use of digital media in customer services” award at the ceremony, held in London.

The recognition follows the team’s success last month at the inaugural Utility Week Stars Awards where they won the Customer Service Award and were named Team of the Year (customer facing).

Matt Rudling, UK Power Networks’ director of customer services, said: “We’re delighted to receive further external recognition for the impact of our online customer services, which complement our freephone numbers and text message services during power cuts.

“Customers don’t always want to talk on the phone so we’ve invested in our online and social media services to give customers live information via the channel of their choice.”

UK Power Networks claims to have been the first electricity distributor to offer a 24-hour social media service, pop-ups offering live chat for customers visiting the website and blogs answering frequently-asked questions.

New tools enable customers to do more online, such as enter their postcode to view details of power cuts in their area, watch helpful videos and report power cuts.



Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Alistair Ponder, Leanne Castle and Alex Till of Menta receive their trophy from Declan Curry at the National Enterprise Network annual awards.

Bury St Edmunds-based enterprise agency Menta has won an Enterprise Support Organisation of the Year accolade at the National Enterprise Network’s annual awards.

An artist's impression of the new Hampton by Hilton hotel to be built and Stansted Airport,alongside the existing Enterprise House office complex, right.

A new £45million hotel is to be built close to the main terminal at Stansted Airport, bringing the number of hotels on the airport site to five and creating around 60 new jobs.

Frank Brumby, eastern region chairman of R3.

“Zombie” businesses are on the march in the East of England, according to a survey by insolvency trade body R3.

Royal Bank of Scotland has passed the latest Bank of England stress test, but missed fulfilling one of the capital guidance criteria.
Photo: David Cheskin/PA Wire

All seven of the UK’s largest lenders have passed the Bank of England’s latest “stress test”.

Max Chmyshuk, founder and managing partner at Fleximize.

More than £25million-worth of credit applications by small and medium-sized enterprises (SMEs) in eastern England are being rejected by banks every month, according to alternative lender Fleximize, which is based Ipswich.

Most read

Most commented

Topic pages

Local business directory

Our trusted business finder

Property search

e.g. Oxford or NW3
Powered by Zoopla

Digital Edition

Read the East Anglian Daily Times e-edition today E-edition

Great British Life

Great British Life
MyDate24 MyPhotos24