Partly Cloudy

Partly Cloudy

max temp: 18°C

min temp: 11°C

ESTD 1874 Search

East Anglia: UK Power Networks honoured at Corpcomms Digi Awards

06:00 19 July 2014

From left, DigiAwards ceremony host  Colin Cloud with the UK Power Networks website and social media team, Toni Kinslow, Emily Wood, Stephanie Cunningham and Ben Wallace,

From left, DigiAwards ceremony host Colin Cloud with the UK Power Networks website and social media team, Toni Kinslow, Emily Wood, Stephanie Cunningham and Ben Wallace,

Archant

The online services arm of regional electricity distribution company UK Power Networks has been highly commended at Corpcomms magazine’s 2014 DigiAwards.

shares

The company’s website and social media team, who keep customers across London, the South East and the East of England updated around the clock during power cuts, were runners-up for the “best use of digital media in customer services” award at the ceremony, held in London.

The recognition follows the team’s success last month at the inaugural Utility Week Stars Awards where they won the Customer Service Award and were named Team of the Year (customer facing).

Matt Rudling, UK Power Networks’ director of customer services, said: “We’re delighted to receive further external recognition for the impact of our online customer services, which complement our freephone numbers and text message services during power cuts.

“Customers don’t always want to talk on the phone so we’ve invested in our online and social media services to give customers live information via the channel of their choice.”

UK Power Networks claims to have been the first electricity distributor to offer a 24-hour social media service, pop-ups offering live chat for customers visiting the website and blogs answering frequently-asked questions.

New tools enable customers to do more online, such as enter their postcode to view details of power cuts in their area, watch helpful videos and report power cuts.

shares

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

The first departure of the Port of Felixstowe's 31st daily rail freight service, to Birch Coppice.

The Port of Felixstowe today saw the launch of its 31st daily rail freight service.

Holiday parks group Park Resorts is to merge with rival operator Parkdean.

The UK’s biggest holiday park operator is to be created through a £960million merger deal involving Parkdean and Park Resorts.

EADT BUSINESS

Chris and Hayley Lee, pictured outside The Bildeston Crown

PICTURE CONTRIBUTED 

EADT 20/9/07
EADT 22/12/07
EADT 25.4.09

A couple who held senior posts at a country hotel-restaurant when it won a clutch of awards has returned.

Maria Peyman of Birketts with colleagues Katherine Shadbolt and Kitty Rosser.

Maria Peyman has joined the commercial litigation team at law firm Birketts as a senior associate.

Halfords has reported a fall in bike sales over the past two months.
Photo: Newscast/Mathew Growcoot

Halfords today reported a slump in bike sales over the last two months amid rainy weather and heavy discounting.

ASOS chief executive Nick Robertson, who is stepping down with immediate effect.

Online fashion retailer ASOS said today that its chief executive Nick Robertson is to step down with immediate effect from the helm of the company he founded 15 years ago.

Aga is at the centre of a takeover tussle after revealing US electronic appliances giant Whirlpool was considering a bid to rival Middleby's £129 million offer.

Upmarket cooker firm Aga Rangemaster is at the centre of a takeover tussle after revealing US electronic appliances giant Whirlpool was considering a bid to rival Middleby’s £129 million offer.

Matt Howard and Stuart Morton of chartered accountants and business advisers Price Bailey.

Twenty-four staff have lost their jobs at a Lowestoft department store which went into administration last month as urgent efforts continue to find a buyer for the business.

A Punch Tavern pub

Pub group Punch Taverns is set to post a slight fall in annual earnings as it continues to offload pubs to cut its debt pile.

BSP International Foundations, part of Tex Holdings plc of Great Blakenham, which has bought the assets and business of G & M Power Plant.

Nineteen out of 35 jobs at an electric generator manufacturer have been saved after its business and assets were bought out of administration on Wednesday.

Most read

Most commented

Topic pages