max temp: 16°C

min temp: 15°C

ESTD 1874 Search

East Anglia: UK Power Networks honoured at Corpcomms Digi Awards

06:00 19 July 2014

From left, DigiAwards ceremony host  Colin Cloud with the UK Power Networks website and social media team, Toni Kinslow, Emily Wood, Stephanie Cunningham and Ben Wallace,

From left, DigiAwards ceremony host Colin Cloud with the UK Power Networks website and social media team, Toni Kinslow, Emily Wood, Stephanie Cunningham and Ben Wallace,


The online services arm of regional electricity distribution company UK Power Networks has been highly commended at Corpcomms magazine’s 2014 DigiAwards.


The company’s website and social media team, who keep customers across London, the South East and the East of England updated around the clock during power cuts, were runners-up for the “best use of digital media in customer services” award at the ceremony, held in London.

The recognition follows the team’s success last month at the inaugural Utility Week Stars Awards where they won the Customer Service Award and were named Team of the Year (customer facing).

Matt Rudling, UK Power Networks’ director of customer services, said: “We’re delighted to receive further external recognition for the impact of our online customer services, which complement our freephone numbers and text message services during power cuts.

“Customers don’t always want to talk on the phone so we’ve invested in our online and social media services to give customers live information via the channel of their choice.”

UK Power Networks claims to have been the first electricity distributor to offer a 24-hour social media service, pop-ups offering live chat for customers visiting the website and blogs answering frequently-asked questions.

New tools enable customers to do more online, such as enter their postcode to view details of power cuts in their area, watch helpful videos and report power cuts.



Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

New report on prosperity in seaside towns

New research has highlighted the importance of entrepreneurs in helping to revive seaside towns that have fallen into decline and unlock further potential in those already prospering.

Dan Poulter with employees at B&Q

A Suffolk MP has said he will do what he can to try and prevent a B&Q store closing down with the potential loss of around 100 jobs.

Helen Drage,  co-founder of Drage & Tozer Opticians.

Sudbury opticians firm Drage and Tozer, founded in 1995 by Helen Drage and Sandra Tozer, has celebrated 20 years in business by expanding into new premises.

Val Carrol, director of healthcare at Beckett Financial Services, receives the company’s Commendation at the Investment Life & Pensions Moneyfacts awards from comedian Tim Vine.

Bury St Edmunds-based Beckett Financial Services has been recognised by a national financial services publication for delivering outstanding levels of customer satisfaction to its healthcare clients.

Meadows Montessori School pupils Spencer, Luke and Ben, aka the Flower Pot Men, with The Apprentice 2014 winner Mark Wright who presented their trophy for winning the Best Community Engagement category of the Fiver Challenge Awards , supported by Virgin Money.

Pupils from the Meadows Montessori school in Ipswich have been named among the winners in the Fiver Challenge, run by the Young Enterprise programme.

From left, Michael Francis, store manager, Colchester, Robert Smith, dealer principle, Colchester and Norwich, and  Emmanuel Greffier, store manager, Norwich with the Bang & Olufsen UK Partner of the Year trophy.

The team at the Bang & Olufsen store in Colchester is celebrating after beating off competition from 60 other dealerships to be named as the audio equipment firm’s UK Partner of the Year.

Kelly-Anne Byres of Poppy Nursing and Care Services.
Picture: Stephen Waller  www.stephenwaller.com

Five businesses and organisations from Suffolk and north Essex have been named among the finalists in the 2015 East of England Business Champions awards.

The Nestle Purina site in Sudbury

A Sudbury pet food factory is under increasing pressure to tackle foul odours as it is revealed an environmental regulator recorded 40 stench complaints since last month.

Ipswich Building Society general sales manager Jo Leah and her friend Libby Smith, also from Ipswich,preparing for their charity challenge involving a 100km trip down the Zambezi River.

A executive from Ipswich Building Society will today be starting a challenge to travel 100km along Africa’s Zambezi River in aid of a local charity.


Fairline testing facility at Ipswich.

The new owner of Fairline Boats has expressed confidence in the business, despite laying off more than 100 of its production staff.

Most read

Most commented

Topic pages