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Ipswich: Anger as Anglian Water take four days to stop leak after residents reported stream of water running along Stoke Street

16:09 11 June 2014

Stoke Street, Ipswich

Stoke Street, Ipswich

Bill-payers in Ipswich have condemned the “massive waste” caused by a leaking water main, which was not repaired for four days despite complaints.


Anglian Water said the delays in fixing the leak at the junction of Austin Street and Stoke Street was to “minimise disruption” by scheduling a time when traffic levels were at their lowest.

Following four days of water wastage, however, the explanation has failed to satisfy neighbouring residents, one of whom claims to have reported the leak on at least three occasions.

Martin Phillips, of Austin Street, said the “constant stream of water” was an affront to bill-payers and a danger to motorists, two of which, he claims, suffered “fender benders” as a result of the surface water.

“For four days water was pouring out into the road and no one did anything about it,” he said.

“How can they justify the price of our water bills when they cannot be bothered to fix a leak- that’s what we pay our bills for,”

The 48-year-old lorry driver, who has lived in the area for more than 20 years added that the “massive waste” was particularly riling considering the problems of drought in some nations.

Councillor Bryony Rudkin said she had not heard from any concerned residents about the leak but said she would investigate the issue.

“Obviously I would want things to be repaired as soon as practical and I’m concerned to hear there has been an accident,” she said.

The leak, which was first reported on Friday, was repaired overnight last night into this morning.

Emma Staples from Anglian Water said: “We’d like to thank customers for reporting a leak on Austin Street/Stoke Street in Ipswich. We had to schedule the work to take place outside peak times to minimise disruption to traffic in this busy part of town. The repair was carried out overnight [on Tuesday] and everything is now back to normal.”



  • Stop moaning, the service is rubbish but it is not water being wasted. Ask yourself, can you name something more recyclable than water. It was going down the drain eventually. If you are paying for the leakage fair enough, if not so what.

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    Lee Davies

    Thursday, June 12, 2014

  • It's about time said Councillors complained on our behalf on a regular basis how long it takes any work to be done in Ipswich. Yet again, we have the town lane of the Felixstowe Road Bishops Hill completely taken over by works. I've past it 3-times now during the day & not a worker in sight.

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    Chris D

    Thursday, June 12, 2014

  • Sentinel Red: the stream of water on birkfield drive is a natural spring, not anglian waters problem however trying to get the council to do something about it is a waste of time.

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    Thursday, June 12, 2014

  • there has been a leak on princess street for about 3 weeks now and still leaking and it has been reported

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    paul calvesbert

    Wednesday, June 11, 2014

  • Four days should be considered an epic success. There has been a leak at the corner of Yarmouth Road Bramford Road for around 6 weeks. My wife has reported it twice!

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    Lee Sadler

    Wednesday, June 11, 2014

  • there has been a small stream of water running down Birkfield Drive by the bus stop just up from Red Rose chain for at least 6 weeks...if not more. They are keen enough to put the bills up but these leaks must waste more in a day than many of us use in a week!

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    Sentinel Red

    Wednesday, June 11, 2014

  • I phoned about this at 3am on Sunday. I was told it had been reported as early as Friday afternoonevening .

    Report this comment

    Carrie Maclachlan

    Wednesday, June 11, 2014

  • I phoned up to complain about this on saturday afternoon and was advised that "someone would come and look at it" Saturday evening a matainence guy had attended site to have a look at the leak- however did not do anything and nothing has been done since! Considering they are trying to charge nearly £2,000 for a 6month water bill (and argue that it's right) i think it's disgusting they have left this leak so long with the amount of water that's being wasted. Where are your priorities Anglian water?!!

    Report this comment

    Kayleigh Taylor

    Wednesday, June 11, 2014

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