Partly Cloudy

Partly Cloudy

max temp: 22°C

min temp: 22°C

ESTD 1874 Search

Ipswich: John Lewis at home and Waitrose staff learn about helping customers with disabilities

14:32 25 May 2014

Sensing Change at John Lewis

Sensing Change at John Lewis

Archant

While many people were on their lunch break, a group of partners (employees) from John Lewis at home and Waitrose in Ipswich, were taking part in unique training.

shares

Sensing Change, Suffolk’s leading provider of support for people with sight and/or hearing loss, was on site, helping staff understand the impact of sensory loss and to learn important communication skills.

Ten John Lewis Partners, as well as five colleagues from the Waitrose branch, spent time learning about different causes and types of sight and hearing loss, as well as tactics for sighted guiding and communication. They were also able to find out about various pieces of equipment and technology, which can help people with sensory loss to live more independently.

Experienced trainers, Tina Winwood and Lisa Johnson led a lively and proactive session, which all the trainees found to be interesting and insightful.

Caroline Kennedy, a John Lewis Partner involved in the training, saidL: “I really feel like I’ve learned something today. The training has made me aware of some of the difficulties that people who have lost their sight or their hearing have to overcome. I think the techniques we’ve learned today will be really useful, both at work and in my day-to-day life.”.

Alex Catling, Sensing Change’s practice manager, said that she was delighted that John Lewis had decided to run the sensory awareness training as part of their ongoing commitment to exceptional customer service.

She said: “It’s so important to raise awareness and understanding of the issues facing people with sight and/or hearing loss; we’re hoping that John Lewis’ initiative will be seen as a benchmark amongst major companies and retailers in the area – and that others will follow their example and run our sensory awareness training.”

Sam Russo, John Lewis’ manager of branch operations in Ipswich, said that Sensing Change’s sensory awareness training fitted perfectly with John Lewis’ ethos of providing excellent customer service.

“We see this training as a positive way for us to better understand and serve our customers. We want people to know that when they shop with us, whatever their circumstances, we will have staff on hand with the knowledge and training to help them”.

To find out more about how Sensing Change could help you, or someone you care for, with sight and/or hearing loss, or to book a sensory awareness course for your company, contact Alex Catling at Sensing Change on 01473 260030 or via email at info@sensingchange.org.uk

shares

1 comment

  • Well done John Lewis again at the forefront of customer service. Another reason why they are held in high esteem by their customers. This training should also be mandatory for all public service employees who have face to face dealing with their customers.

    Report this comment

    Tolly

    Sunday, May 25, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Dame Fiona Kendrick:, chief executive of Nestlé  UK & Ireland

Food giant Nestlé has announced plans to close its defined benefit pension scheme, sparking the threat of industrial action.

The Treasury has sold another 1% stake in Lloyds Banking Group.

The taxpayers’ stake in Lloyds Banking Group has fallen to below 16% after the Government sold off another tranche of shares.

The installation of solar panels on the roof of Precision Marketing Group's premises in Lamdin Road, Bury St Edmunds

A Suffolk-based firm will be among the organisations taking part in a nation-wide celebration of solar energy tomorrow.

Candy Gaga'’s Wanda Hewell, right, and daughter, Cherish.

Tower Ramparts in Ipswich now has its very own castle – thanks to the success of a local sweet shop business.

Stansted Airport

A report into the future of Britain’s airports does not rule out a second runway at Stansted – and raises fears of extra night flights to the Essex airport.

Growth in manufacturing eased last month  to its slowest level in two years.

Britain’s manufacturing sector grew at its slowest pace in more than two years last month, impacted by subdued demand from Europe.

Speedy Hire
 has warned that its results for this year will come in

Tool rental business Speedy Hire saw nearly a third of its stock market value wiped off after it announced the shock departure of its chief executive and warned over a major blow to full year profits.

Greene King chief executive Rooney Anand.

Pubs and brewing group Greene King today posted another year of record revenues, with sales within its key Retail division topping £1billion for the first time.

Suffolk Coastal considers convenience store bid

Planning chiefs have responded to concerns about noise and antisocial behaviour arising from proposals for a new convenience store in Kesgrave by insisting on closing times being brought forward an hour and the installation of a barrier to restrict overnight parking.

Tim Dunford, managing director and master brewer at the Green Jack Brewery, third from left, with Beer for Summer judges Mark Dorber, left, and Charlie McVeigh of The Draft House, right, and Peter Gordon, on trade director of Budweiser Budvar.

A Suffolk brewing company is celebrating after winning a new national “Beer for Summer” competition.

Most read

Most commented

Topic pages