max temp: 16°C

min temp: 15°C

ESTD 1874 Search

Ipswich: Smart421 completes migration of online rail ticketing system to the ‘cloud’

10:58 13 June 2014

Neil Miles, managing director of Smart421.

Neil Miles, managing director of Smart421.

Copryright 2007 Smart421 Ltd. All rights reserved. For more information, contact Smart421 Marketing. Phone +44 (0) 1473 421 421

Systems integration specialist Smart421 has completed a major project to transfer the rail industry’s £2billion-a-year online self-service ticket business to the “cloud”.


Ipswich-based Smart421, which secured the contract in November 2012 and began development work the following month, will now provide a round-the-clock seven-day-a-week support service for the next five years.

The Live Sales Management (LSM) platform which underpins the online sale of rail tickets and their collection from self-service ticket machines, is operated by Rail Settlement Plan (RSP), a company jointly owned by the UK’s franchised passenger train operators.

Smart421 designed and delivered the platform which is now hosted in the cloud by Amazon Web Services (AWS) and, besides meeting the rail industry’s current and future needs, will also result in substantially reduced operating costs compared with the previous system.

Brian Jones, head of programmes at RSP, said: “This procurement, which forms part of RSP’s Modernisation Programme, meets the core objective providing a better match between service capabilities and the industry’s needs whilst delivering updated business activities at a lower cost of ownership.

“This project is key to modernising RSP’s services over the next few years. Smart421 should be commended for its capabilities. Their work represents excellent value for money.”

Smart421, which is part of the FTSE250-listed KCOM Group, became the first Advanced Consulting Partner in the UK under the Amazon Partner Network in July 2012.

It specialises in high-end consultancy, integration and service management work on business-critical systems for enterprises operating in regulated markets.

Neil Miles, managing director at Smart421, said that, in responding to RSP’s requirements for a flexible, cost effective and scalable solution, it had made best use of leading open source technologies such as ForgeRock and Red Hat together with the cloud computing services provided by AWS.

“The result recognises our ability to deliver complex innovative solutions to support the demands of an enterprise focused on the 21st Century,” he added. “I am extremely pleased to have worked closely with RSP on this important IT project.”

RSP, which is part of the Association of Train Operating Companies (ATOC), provides a range of shared services to support the national ticketing system.

This includes maintaining a central fares database and apportioning the correct share of revenues among the various train operating companies.



Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

New report on prosperity in seaside towns

New research has highlighted the importance of entrepreneurs in helping to revive seaside towns that have fallen into decline and unlock further potential in those already prospering.

Dan Poulter with employees at B&Q

A Suffolk MP has said he will do what he can to try and prevent a B&Q store closing down with the potential loss of around 100 jobs.

Helen Drage,  co-founder of Drage & Tozer Opticians.

Sudbury opticians firm Drage and Tozer, founded in 1995 by Helen Drage and Sandra Tozer, has celebrated 20 years in business by expanding into new premises.

Val Carrol, director of healthcare at Beckett Financial Services, receives the company’s Commendation at the Investment Life & Pensions Moneyfacts awards from comedian Tim Vine.

Bury St Edmunds-based Beckett Financial Services has been recognised by a national financial services publication for delivering outstanding levels of customer satisfaction to its healthcare clients.

Meadows Montessori School pupils Spencer, Luke and Ben, aka the Flower Pot Men, with The Apprentice 2014 winner Mark Wright who presented their trophy for winning the Best Community Engagement category of the Fiver Challenge Awards , supported by Virgin Money.

Pupils from the Meadows Montessori school in Ipswich have been named among the winners in the Fiver Challenge, run by the Young Enterprise programme.

From left, Michael Francis, store manager, Colchester, Robert Smith, dealer principle, Colchester and Norwich, and  Emmanuel Greffier, store manager, Norwich with the Bang & Olufsen UK Partner of the Year trophy.

The team at the Bang & Olufsen store in Colchester is celebrating after beating off competition from 60 other dealerships to be named as the audio equipment firm’s UK Partner of the Year.

Kelly-Anne Byres of Poppy Nursing and Care Services.
Picture: Stephen Waller  www.stephenwaller.com

Five businesses and organisations from Suffolk and north Essex have been named among the finalists in the 2015 East of England Business Champions awards.

The Nestle Purina site in Sudbury

A Sudbury pet food factory is under increasing pressure to tackle foul odours as it is revealed an environmental regulator recorded 40 stench complaints since last month.

Ipswich Building Society general sales manager Jo Leah and her friend Libby Smith, also from Ipswich,preparing for their charity challenge involving a 100km trip down the Zambezi River.

A executive from Ipswich Building Society will today be starting a challenge to travel 100km along Africa’s Zambezi River in aid of a local charity.


Fairline testing facility at Ipswich.

The new owner of Fairline Boats has expressed confidence in the business, despite laying off more than 100 of its production staff.

Most read

Most commented

Topic pages