max temp: 15°C

min temp: 11°C

ESTD 1874 Search

Newmarket: Bedford Lodge & Spa celebrates WorldHost customer service accolade

06:00 21 June 2014

Katie Watson, left, front-desk manager and Madison La’Thangue, telephonist, with Bedford Lodge Hotel & Spa

Katie Watson, left, front-desk manager and Madison La’Thangue, telephonist, with Bedford Lodge Hotel & Spa's WorldHost certificate.


Bedford Lodge Hotel & Spa has been awarded the WorldHost badge of excellence for customer service.


The 77-bedroom hotel, which recently opened a new £5.5million spa, received the accolade after its staff completed extensive customer training delivered by national firm The People 1st Training Company.

Noel Byrne, chief executive at Bedford Lodge, said: “This is a great achievement. We have always tried to offer excellent customer service and constantly invest in our staff training.

“We seek feedback from our customers regularly to ensure we work towards achieving these service standards and our Tripadvisor comments would suggest we are getting our service right.

“This WorldHost recognition aims to raise the bar in the service that is offered by businesses that need to interact with customers on a daily basis. It is a great testament to our staff that they have all made the grade.

“I want to thank them for continuing to make this beautiful hotel a desirable place for our guests to stay and enjoy.”

Katie Watson, the hotel’s front-desk manager, said: “The World Host training gave the staff a great insight into the customer’s needs.

“Learning how to better serve our guests to ensure they have a completely positive experience fits in with our basic core goals here at Bedford Lodge Hotel & Spa. The training was a good way to empower the entire staff to provide excellent customer care.”

The People 1st Training Company has trained more a million people worldwide, including the thousands of volunteers at the 2012 London Olympics.



Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

From left, Michael Francis, store manager, Colchester, Robert Smith, dealer principle, Colchester and Norwich, and  Emmanuel Greffier, store manager, Norwich with the Bang & Olufsen UK Partner of the Year trophy.

The team at the Bang & Olufsen store in Colchester is celebrating after beating off competition from 60 other dealerships to be named as the audio equipment firm’s UK Partner of the Year.

B&Q in Anglia Retail Park will close by 2017.

Home improvement giant B&Q is set to close one of its biggest Suffolk stores - at Anglia Retail Park on the edge of Ipswich, it can be revealed.

The Nestle Purina site in Sudbury

A Sudbury pet food factory is under increasing pressure to tackle foul odours as it is revealed an environmental regulator recorded 40 stench complaints since last month.

Kelly-Anne Byres of Poppy Nursing and Care Services.
Picture: Stephen Waller  www.stephenwaller.com

Five businesses and organisations from Suffolk and north Essex have been named among the finalists in the 2015 East of England Business Champions awards.

Ipswich Building Society general sales manager Jo Leah and her friend Libby Smith, also from Ipswich,preparing for their charity challenge involving a 100km trip down the Zambezi River.

A executive from Ipswich Building Society will today be starting a challenge to travel 100km along Africa’s Zambezi River in aid of a local charity.


Fairline testing facility at Ipswich.

The new owner of Fairline Boats has expressed confidence in the business, despite laying off more than 100 of its production staff.

Mark and Tessa Riley, of Riley and Riley Jewellers in Ipswich, were runners-up in the Ipswich Independents business competition.

The finalists in the Ipswich Independents Award 2015 have been announced.

The Saints area in Ipswich town centre has been ranked as one of the best high streets in Britain as part of the Great British High Street Awards 2015.

Shopkeepers say the prestigious recognition means Ipswich can now rival Bury St Edmunds and Woodbridge as top shopping destinations.

Investigatory work ahead of the East Anglia ONE wind farm continues on the River Deben

Investigatory drilling work is continuing on the River Deben ahead of the construction of the East Anglia ONE offshore wind farm.

Alex Fairfull, managing director of Suffolk Installers in Needham Market.

More than 300 jobs in Suffolk and north Essex are at risk due to a proposed cut in Government support for solar energy, an industry organisation has claimed.

Most read

Most commented

Topic pages