Overcast

Overcast

max temp: 19°C

min temp: 11°C

Search
Archant Local Impact

Ofgem welcomes 32% drop in domestic energy customer complaints

PUBLISHED: 08:58 02 March 2017 | UPDATED: 08:58 02 March 2017

A metal pylon between Earlham and Bowthorpe. Picture: DENISE BRADLEY

A metal pylon between Earlham and Bowthorpe. Picture: DENISE BRADLEY

Archant

New figures show complaints by household energy customers reached their lowest point in three years in 2016.

The total number of complaints from domestic consumers dropped by almost a third (32%) from around 5m to 3.5m, according to data published by Ofgem and the Energy Ombudsman.

A report from regulator Ofgem last week showed the number of households switching their supplier reached a six-year high in 2016 as people shopped around for better deals.

Its chief executive Dermot Nolan said: “Ofgem welcomes the overall fall in complaints since 2014.

“We are seeing clear signs that some suppliers are competing harder on customer service. This is good, as it puts pressure on poor-performing companies to up their game or lose market share.

“We want to see all suppliers take steps to bring down complaints further. We take strict action where we see companies failing and have imposed over £50m penalties for companies for poor customer service.”

Chief Ombudsman Lewis Shand Smith said: “The steady decrease in the volume of complaints over the last year is encouraging for the energy industry as it indicates that providers are improving their service and complaints handling.

“It’s clear that energy companies’ steps to improve their customer service are starting to pay off, but there is still more that could be done to ensure the service customers receive matches their expectations.”

Search hundreds of local jobs at Jobs24

A firm which employs 200 staff is the latest company to move to Riduna Park in Melton.

Turkey giant Bernard Matthews says it’s “back on track” with plans to expand its Norfolk workforce by creating 400 new jobs.

Needham Market has become the first town in East Anglia to have a shop dedicated to equity release.

Applications for the Greene King Apprenticeship Programme surge by 141% following its 2016 pledge to take on 10,000 apprentices

An important milestone has been reached for Colchester Borough Council’s (CBC) new private housing development company, Colchester Amphora Homes Ltd, with the appointment of an architect to deliver the designs for the first phase of developments in the town.

Management Jobs

Show Job Lists

Most read

Topic pages

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Our Privacy Policy

MyDate24 MyPhotos24