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Stansted: OFT question’s Ryanair’s case for increased charges

10:35 29 November 2012

A Ryanair jet taking off from Stansted Airport

A Ryanair jet taking off from Stansted Airport

FAIR trading officials today clashed with budget airline Ryanair over its reasons for introducing extra charges for its passengers.

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Irish-based Ryanair, which is the largest operator out of Stansted Airport, said it was bringing in a 2% processing fee on all new credit card bookings made from tomorrow.

The no-frills carrier, which is also scrapping exemptions from its £6 website administration fee, said it was introducing the £2 fee “in order to comply with the UK Office of Fair Trading’s recent ruling on credit card fees”.

But the Office of Fair Trading (OFT) said: “We have not required any airline to introduce new payment charges, increase their credit card charges or scrap any discounts they wish to offer.”

The OFT added: “We took action to make sure that debit card charges are included in the headline price and credit card charges are transparent and not sprung on shoppers towards the end of the booking process.”

Those using Ryanair’s “cash passport” scheme in Ireland, Germany and Spain will be able to avoid administration fees until February 1, February 15 and March 21 2013 respectively.

Ryanair said it was continuing to “deliver the lowest fares and a no-fuel surcharges guarantee to all our passengers”, and that customers could avoid credit card fees by paying with a debit card.

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2 comments

  • I am cursed by having to fly with Ryanair to the only airport in the eastern Czech Republic to visit my wife's family with her and our daughter. This additional charge is just the latest in Ryanair's continual use of add on charges that are in no way relevant to the actual cost of the booking. They claim to charge no fuel sur-charges but essentially do so by charging the fees they do simply to pay (since you are unable to pay by any other means than cards) and turn up (there is no alternative to on line check in, for which you are charges £6 each, each way!) for your flight! Flying with them feels like a battle at the best of times, and they can say what they like about being "low fare" but the fare we have to pay is double what it was three years ago, with their ludicrous add on charges going a long way to accounting for the rise.

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    Andrew Mehen

    Thursday, November 29, 2012

  • I was lucky enough to be able to vote with my feet. I used Ryan air about every other month, Not used them for 4 years now. If you book ahead BA , FlyB or Easy jet much better and often just as cheap, if you're lucky enought to travel where there are alternate routes of course.

    Report this comment

    Howard Smith

    Friday, November 30, 2012

The views expressed in the above comments do not necessarily reflect the views of this site

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