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Transport: Serco loses out to Keolis in battle for new Docklands Light Railway franchise

09:45 04 July 2014

The Docklands Light Railway.

The Docklands Light Railway.

Serco has lost out in the battle to continue running the Docklands Light Railway (DLR) franchise which it has operated since 1997.


Transport for London (TfL) has chosen French company Keolis to run the DLR franchise until 2021, with an option for this to be extended until 2023.

Keolis, which is already involved as a minority partner in a number of UK mainline rail franchises, will take over DLR operations from December 7 this year.

TfL’s managing director of London Underground and Rail, Mike Brown, said: “The DLR is a rail network that continues to support regeneration across a huge area of London and the economic growth of the city as a whole.

“Its connectivity with the rest of the transport network, and its potential to connect jobs and unlock opportunities, is also set to increase further when we start to operate the Crossrail services that will interchange with it in a few years’ time.”

He added: “The decision to appoint Keolis Amey Docklands was reached after a thorough and competitive procurement process, which will ensure the DLR continues to deliver an ever-improving high quality, value for money service for Londoners well into the future.

“I would also like to thank Serco for their support since 1997 in helping make the DLR the success story it is today.”

In 2018 Crossrail services between central London, Shenfield and Abbey Wood will begin to interchange with DLR at several stations, including Canary Wharf/West India Quay, Stratford and Custom House, where a set of new platforms, a new ticket hall and entrance are being constructed.

The DLR is part of a large and growing TfL network of rail services, which also includes London Overground routes across the capital and the West Anglia service from Liverpool Street station to Enfield Town, Cheshunt (via Seven Sisters) and Chingford and between Romford and Upminster, which will come under TfL control in May 2015.

The DLR began operating in 1987, with 11 trains serving 15 stations and in its first year of operation it carried 6.7million people. Today the railway, which is entirely step-free, has 45 stations, 38 km of track and 149 carriages and during the 2013/14 year carried a record-breaking 101m passengers.



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