Partly Cloudy

Partly Cloudy

max temp: 8°C

min temp: 5°C

ESTD 1874 Search

UK: HMV administrators in U-turn over acceptance of gift vouchers

15:53 21 January 2013

The HMV store in the Lion Walk shopping centre in Colchester

The HMV store in the Lion Walk shopping centre in Colchester


THE administrators of ailing music and DVD retailer HMV have bowed to public pressure and said they will accept gift cards.


Despite HMV continuing to sell gift cards until the day before the music chain collapsed, administrators Deloitte stopped accepting them once appointed to the business last week.

But amid a storm of protest from consumers, Deloitte today said gift cards and vouchers will be redeemed in stores from tomorrow.

Administrator Nick Edwards said the decision had been made after assessing HMV’s financial position.

He also said proceeds of charity releases, including the Hillsborough Justice Collective single, would be paid in full as soon as possible.

He added: “We recognise that both of these matters have caused concern for individuals and organisations affected and we are pleased to have reached a positive outcome.”

Mr Edwards said Deloitte was still assessing the longer term options for the business and was hopeful the process would result in the business continuing as a going concern.

HMV hit the wall last week after suffering dismal Christmas sales, putting more than 4,000 jobs at risk at its 223 stores.

Entertainment giants including Universal Music, Warner Music and Sony are planning to offer potential buyers for HMV generous credit terms and cut the price of CDs and DVDs to help keep the chain’s presence on the high street, it was reported at the weekend.

Fears that consumers would lose out on gift vouchers and cards last week prompted experts to call for an urgent change in the rules.

Richard Lloyd, executive director of consumer watchdog Which?, said it was “outrageous” that consumers were left out of pocket when retailers refused to honour gift vouchers.

Dean Dunham, the founder of, also called for change.

He said: “A gift voucher should be as good as a banker’s draft. You should be guaranteed that you’ll either be able to redeem it or get your money back.”



Hopkins Homes' Bure Place development.

Suffolk-based housebuilder Hopkins Homes has now achieved a hat-trick of national awards for its restoration and conversion of a Victorian listed building in Norfolk.

Fork Rent is one of three Suffolk firms in the new Investec Mid-Market 100 listing.

Three Suffolk firms have broken into a bi-annual listing of the UK’s 100 fastest-growing mid-market private companies.

Andy Fisk and Ian Tooke are the new  joint managing directors at JR Executive Travel.

Suffolk-based JR Executive Travel has been acquired in a buy-out deal valuing the business at £1.8million.

Jonathan Agar of Birketts. left, with Ian Thoroughgood of Grant Thornton.

Suffolk’s leading companies have together recorded solid growth in sales and profits over the past year, according to the new Suffolk Limited report from Grant Thornton.

R3 Eastern chairman Frank Brumby.

Businesses in the East of England are the least likely in the UK to be victims of late payment, research by insolvency trade body R3 shows.

Samantha Ellis of Essex law firm Birkett Long.

Solicitor Samantha Ellis has joined the family team at Essex law firm Birkett Long.

Ice Watch chairman Paul Bowling.

Suffolk-based winter maintenance specialist Ice Watch has won a contract worth £500,000 to carry out gritting and snow clearing services for Yorkshire Water.


Potato crisp maker Fairfields has teamed up with yet another food and drink producer from the region, with the launch of Adnams Ghost Ship-flavoured crisps.

The Cliff Quay brewery is going to be developed.

An historic Ipswich building which only months ago was considered ‘at risk’ has been boosted by plans for a major redevelopment project which could see it become a thriving hub of the community.

The components being made by CMG Technologies for Somnowell using mental injection moulding technology.

Mental injection moulding (MIM) specialist CMG Technologies, based at Rendlesham, near Woodbridge, has won a contract to supply parts for oral appliances designed to alleviate the dangerous condition of sleep apnoea, which interrupts breathing.

Most read

Most commented

Topic pages

Local business directory

Our trusted business finder

Property search

e.g. Oxford or NW3
Powered by Zoopla

Digital Edition

Read the East Anglian Daily Times e-edition today E-edition

Great British Life

Great British Life
MyDate24 MyPhotos24