Overcast

Overcast

max temp: 9°C

min temp: 5°C

ESTD 1874 Search

Business Finance: It’s time for firms to tackle customers’ data fears, says David Timms

13:10 27 May 2014

David Timms of KPMG.

David Timms of KPMG.

Archant

With technology playing an increasing role in our lives, the issue of who has access to our private data and how to secure it has started to raise concerns with consumers.

shares

The growing number of high profile hacking incidents is driving consumers to call on policymakers to create a Privacy Charter to dictate what organisations should be allowed to share in terms of personal data online, and what compensation customers should receive if their data is used by third parties.

In a recent survey by KPMG and Censuswide on consumer attitudes to privacy and surveillance, respondents revealed anger at the current legal situation which allows apps and websites access to swathes of their personal data with seeming impunity. The overwhelming majority of those questioned (82%) said it was time for a Privacy Charter.

Current legislation in the UK allows the Information Commissioner, the public body set up to uphold information rights, to impose a fine of up to £500,000 where regulations have been breached. But this system was created in 2010 and consumers are not convinced that businesses are doing enough.

More than four out of five (83%) of the consumers surveyed said it was wrong that their personal data was controlled by third parties and 81% agreed that social media companies such as Facebook and LinkedIn should protect users’ privacy. In addition, 86% said they would like to know exactly who had access to their information and for what purpose and 82% said they should have recourse in law if a company misused their information, including compensation if a company made money from their data.

Our research is a snapshot of 1,000 consumers across the UK, but they are clearly sending out the message that “enough is enough”. Our cyber teams across the country hear regularly of private and public companies, both large and small being hacked, but what we hear less of is the toll this has taken on those people whose data has been stolen.

Most businesses are reliant on IT systems. They store information or connect third parties electronically and rely on their technology systems for logistical, manufacturing or customer-facing processes. But customers are starting to tire of reading about yet another threat to their personal data and it is down to businesses to take the lead through better information security management, before the Government is forced to step in to regulate.

: : David Timms if part of KPMG’s risk consulting team in East Anglia.

shares

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Mark Bee and his deputy Lisa Chambers at Endeavour House in Ipswich after they saw off last year's challenge to their leadership.

Conservative councillor Mark Bee is to step down as leader of Suffolk County Council after four years in the role.

Voting isn't the only form of political engagement

The ideological machine that is meant to serve us has gone wrong and is tyrannising us, but that doesn’t mean we should boycott the ballot box

Suffolk has an ageing population - but can we cope?

Dramatic increases in the average age of people in Suffolk have been highlighted in a report which reveals that in some areas nearly one in 10 are expected to be aged 85 or over in the next two decades.

Damage to overhead wires between Diss and Stowmarket - photo courtesy of Greater Anglia

Rail users face an afternoon and evening of severe delays on routes between Norwich and London, after high winds caused damage to overhead power lines between Stowmarket and Diss.

There is the potential for sweeping changes at Braintree District Council come election day – though in practice that is unlikely to happen.

Klaudia Sokolowska

Police are searching for a 14-year-old girl in Felixstowe who has gone missing for the third time in three months.

Hunting for eggs

Will you be feeding the newborn lambs at The Museum of East Anglian Life, trying your hand at archery at Ickworth House or hunting eggs at The Middy’s Steam up this weekend?

Princess Anne meets Livability Treetops Service Manager Janet Bilton during her visit to Livability Treetops in Colchester on Tuesday.

The Princess Royal flew in to Colchester today as part of her work supporting a disability charity.

Firefighters were called to the house fire

Firefighters were called to a house fire in Stowmarket this afternoon.

Fears over future of probation service in Suffolk and elsewhere in East Anglia

Criminals jailed for up to a year could be supervised over the phone and use kiosks to report to the probation service electronically once they are released back in the community.

Most read

Most commented

Topic pages