Rain

Rain

max temp: 17°C

min temp: 10°C

ESTD 1874 Search

Business Finance: It’s time for firms to tackle customers’ data fears, says David Timms

13:10 27 May 2014

David Timms of KPMG.

David Timms of KPMG.

Archant

With technology playing an increasing role in our lives, the issue of who has access to our private data and how to secure it has started to raise concerns with consumers.

shares

The growing number of high profile hacking incidents is driving consumers to call on policymakers to create a Privacy Charter to dictate what organisations should be allowed to share in terms of personal data online, and what compensation customers should receive if their data is used by third parties.

In a recent survey by KPMG and Censuswide on consumer attitudes to privacy and surveillance, respondents revealed anger at the current legal situation which allows apps and websites access to swathes of their personal data with seeming impunity. The overwhelming majority of those questioned (82%) said it was time for a Privacy Charter.

Current legislation in the UK allows the Information Commissioner, the public body set up to uphold information rights, to impose a fine of up to £500,000 where regulations have been breached. But this system was created in 2010 and consumers are not convinced that businesses are doing enough.

More than four out of five (83%) of the consumers surveyed said it was wrong that their personal data was controlled by third parties and 81% agreed that social media companies such as Facebook and LinkedIn should protect users’ privacy. In addition, 86% said they would like to know exactly who had access to their information and for what purpose and 82% said they should have recourse in law if a company misused their information, including compensation if a company made money from their data.

Our research is a snapshot of 1,000 consumers across the UK, but they are clearly sending out the message that “enough is enough”. Our cyber teams across the country hear regularly of private and public companies, both large and small being hacked, but what we hear less of is the toll this has taken on those people whose data has been stolen.

Most businesses are reliant on IT systems. They store information or connect third parties electronically and rely on their technology systems for logistical, manufacturing or customer-facing processes. But customers are starting to tire of reading about yet another threat to their personal data and it is down to businesses to take the lead through better information security management, before the Government is forced to step in to regulate.

: : David Timms if part of KPMG’s risk consulting team in East Anglia.

shares

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Ed Hawkins has been training celebrities for the new TV show 'Flock Stars'. Ed is pictured in Chelsworth.

He’s used to the challenges of a life outdoors – braving rain, wind and even snow to look after his sheep in bucolic rural Suffolk.

A pig and four chickens have been stolen from a field in Sudbury.

Figures presented in an operational performance report for the county show that the equivalent of 31 12-hour shifts were spent by ambulance staff treating patients who could not be admitted to A&E within 15-minutes of arrival.

Curve Motion in Bury St Edmunds is a good day out for the kids.

Sadly, rainy days are not a rare thing when it comes to the Great British Summer, so when the heavens open we are well-stocked with things to do.

Carl Robbins

The search for a prisoner who absconded from Hollesley Bay earlier this month is still ongoing.

Don't believe the message that Jeremy Corbyn is unelectable

There’s something about Jez (as we hip young things on social media call Jeremy Corbyn) that thoroughly warms my cockles. Perhaps it’s his air of humility, his open-necked honesty or simply his dogged under-dogness?

Mildenhall Lodge Care Home.

Providing care for those in extreme old age, and with serious long-term health problems, is one of the major challenges facing society – especially for an area like East Anglia which has a disproportionately high number of older people.

Willow the Wolf.

A new art trail in Bury St Edmunds has already been followed by thousands of people, surpassing the expectations of its organisers.

A stack of straw bales was deliberately set alight in Little Wratting on Monday night.

Dogs line up for judging at the Suffolk and Essex Small Animal Welfare Fun Dog Show.

More than 300 people turned out to support a local animal charity at its annual open day – despite the inclement weather.

Most read

Most commented

Topic pages