max temp: 16°C

min temp: 15°C

ESTD 1874 Search

Business Finance: It’s time for firms to tackle customers’ data fears, says David Timms

13:10 27 May 2014

David Timms of KPMG.

David Timms of KPMG.


With technology playing an increasing role in our lives, the issue of who has access to our private data and how to secure it has started to raise concerns with consumers.


The growing number of high profile hacking incidents is driving consumers to call on policymakers to create a Privacy Charter to dictate what organisations should be allowed to share in terms of personal data online, and what compensation customers should receive if their data is used by third parties.

In a recent survey by KPMG and Censuswide on consumer attitudes to privacy and surveillance, respondents revealed anger at the current legal situation which allows apps and websites access to swathes of their personal data with seeming impunity. The overwhelming majority of those questioned (82%) said it was time for a Privacy Charter.

Current legislation in the UK allows the Information Commissioner, the public body set up to uphold information rights, to impose a fine of up to £500,000 where regulations have been breached. But this system was created in 2010 and consumers are not convinced that businesses are doing enough.

More than four out of five (83%) of the consumers surveyed said it was wrong that their personal data was controlled by third parties and 81% agreed that social media companies such as Facebook and LinkedIn should protect users’ privacy. In addition, 86% said they would like to know exactly who had access to their information and for what purpose and 82% said they should have recourse in law if a company misused their information, including compensation if a company made money from their data.

Our research is a snapshot of 1,000 consumers across the UK, but they are clearly sending out the message that “enough is enough”. Our cyber teams across the country hear regularly of private and public companies, both large and small being hacked, but what we hear less of is the toll this has taken on those people whose data has been stolen.

Most businesses are reliant on IT systems. They store information or connect third parties electronically and rely on their technology systems for logistical, manufacturing or customer-facing processes. But customers are starting to tire of reading about yet another threat to their personal data and it is down to businesses to take the lead through better information security management, before the Government is forced to step in to regulate.

: : David Timms if part of KPMG’s risk consulting team in East Anglia.



Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Talented golfer William Turner, 18,  from Shoeburyness

A teenager who has been sentenced for causing the death of his best-friend will live with his actions “forever”.

Burst water main at Southway, Colchester, October 5. Picture: Jeremy Warren

A burst water main is causing gridlock in central Colchester.

Needham Market train station. All train have been cancelled on the Cambridge to Ipswich line after an incident.

Blocked lines at Needham Market, closed after a body was found on the tracks close to the railway station, have been re-opened.

The scene of a fire at Exning Primary School. Headteacher, James Clark.

Two teenage girls have been charged with arson following a fire at Exning Primary School in September.

Staff at Sainsbury's in Bury take part in a flashmob charity Zumbathon

A Zumba flashmob caught customers at Sainsbury’s in Bury St Edmunds by surprise yesterday.

Heart FM DJ Dave Taylor during the charity busking session on the Cornhill in Ipswich where he was accompanied by his producer Nick mellamphy and students from Ipswich High School for Girls.

Heart FM breakfast DJ Dave Taylor took on a charity challenge with a difference this afternoon – learning to busk classic songs with the help of high school students.

Crown Pools in Ipswich, where a man reportedly exposed himself on Saturday.

A man has reportedly twice exposed himself to girls in the changing rooms of an Ipswich swimming pool.

Abellio Greater Anglia

Trains running between Essex and Suffolk and the capital face delays, alterations and cancellations due to a defective piece of track at Harold Wood.

Bury town centre taxi rank

A hike in Hackney Carriage fares in St Edmundsbury has been agreed, as well as consultation to go ahead on a dress code for drivers.

CCTV issued after charity box stolen from The Plough, Clacton

Police want to identify this man (pictured) after a charity box was stolen from a pub.

Most read

Most commented

Topic pages