Partly Cloudy

Partly Cloudy

max temp: 8°C

min temp: 6°C

Search

Business Finance: It’s time for firms to tackle customers’ data fears, says David Timms

PUBLISHED: 13:10 27 May 2014

David Timms of KPMG.

David Timms of KPMG.

Archant

With technology playing an increasing role in our lives, the issue of who has access to our private data and how to secure it has started to raise concerns with consumers.

The growing number of high profile hacking incidents is driving consumers to call on policymakers to create a Privacy Charter to dictate what organisations should be allowed to share in terms of personal data online, and what compensation customers should receive if their data is used by third parties.

In a recent survey by KPMG and Censuswide on consumer attitudes to privacy and surveillance, respondents revealed anger at the current legal situation which allows apps and websites access to swathes of their personal data with seeming impunity. The overwhelming majority of those questioned (82%) said it was time for a Privacy Charter.

Current legislation in the UK allows the Information Commissioner, the public body set up to uphold information rights, to impose a fine of up to £500,000 where regulations have been breached. But this system was created in 2010 and consumers are not convinced that businesses are doing enough.

More than four out of five (83%) of the consumers surveyed said it was wrong that their personal data was controlled by third parties and 81% agreed that social media companies such as Facebook and LinkedIn should protect users’ privacy. In addition, 86% said they would like to know exactly who had access to their information and for what purpose and 82% said they should have recourse in law if a company misused their information, including compensation if a company made money from their data.

Our research is a snapshot of 1,000 consumers across the UK, but they are clearly sending out the message that “enough is enough”. Our cyber teams across the country hear regularly of private and public companies, both large and small being hacked, but what we hear less of is the toll this has taken on those people whose data has been stolen.

Most businesses are reliant on IT systems. They store information or connect third parties electronically and rely on their technology systems for logistical, manufacturing or customer-facing processes. But customers are starting to tire of reading about yet another threat to their personal data and it is down to businesses to take the lead through better information security management, before the Government is forced to step in to regulate.

: : David Timms if part of KPMG’s risk consulting team in East Anglia.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

When Suffolk-born Andy Reilly takes to the water this summer for the county’s biggest swimming challenge, it will be a tribute to two of his closest family members who were both struck with blood cancers.

The Bury Water Meadows Group and River Lark Catchment Partnership have worked together to improve the riverscape and surrounding meadows in Bury St Edmunds.

A man was rescued from a vehicle and taken to hospital following a three-vehicle crash.

Orwell Park School near Ipswich has held its annual charity fun run.

It was a case of déjà vu for an Ipswich Hospital practitioner who recently found herself caring for newborn twin girls - 24 years after she looked after their father.

Essex Police have used a warrant obtained from the courts to search a property in Witham and make an arrest after discovering drugs.

With festival season nearly upon us, can you name all the acts performing at this year’s Latitude festival from their album covers?

Most read

Great Days Out

cover

Click here to view
the Great Days Out
supplement

View

Eating Out in the Broads

cover

Click here to view
the Eating Out
supplement

View

Visit the Broads

cover

Click here to view
the Visit the Broads
supplement

View
HOT JOBS

Show Job Lists

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24