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Acton: Edna, 77, found a nail in her tin of Tesco beans - and store offered 40p refund

13:19 28 February 2013

Edna Cresswell is pictured at her home in Acton with the nail that she found in a tin of Tesco baked beans and sausages.

Edna Cresswell is pictured at her home in Acton with the nail that she found in a tin of Tesco baked beans and sausages.

Archant

IN RECENT weeks supermarkets have had to explain how horse meat found its way into beef products – but one woman claims she has found something even more unappetising.

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Edna Cresswell had emptied the contents of a Tesco Everyday Value can of beans and sausages into a saucepan, heated it up and had started eating it when she found a 1.5inch nail.

The 77-year-old bought the beans from the Sudbury branch of Tesco, in Springlands Way.

“I was chewing away and bit on something hard which nearly broke my tooth,” she said. “I couldn’t believe it when I spat it out and realised it was a nail. I am a pensioner and I don’t even have any nails in the house so there is no other way it could have got into the food.

“It could have been really dangerous if it had gone through the side of my face or my tongue.

“And given that beans and sausages are popular with children, it could have been a disaster if a child had got this in their mouth.”

Mrs Cresswell, from Acton, near Sudbury, contacted Tesco, which took the can and nail back and issued her a refund of 40p.

A spokeswoman for the company told the EADT last night that while this seemed like “very little compensation” for such a potentially dangerous situation, the matter would be investigated thoroughly and Mrs Cresswell would be informed of the outcome.

She said: “A report will be sent straight to head office and they will probably also request that we send them the product to examine. Head office will then get in touch with the supplier and a thorough investigation will take place. A final report will be sent to the customer.”

She added: “We take this matter very seriously and we will be in touch with our customer as soon as we have investigated the issue.”

Babergh District Council’s corporate manager for food and safety, John Grayling, said environmental health officers would prefer people to contact their local authority if they found foreign objects in any product.

He added: “Ideally, we would want them to bring the product to us so we could investigate, contact the authority where the factory is and make sure nothing is amiss in the production line so that it doesn’t happen again.

“A nail is quite a big piece of metal so I would have expected that to have been detected.

“If people want to take it back to the shop where they bought it, they do of course have that choice but we would prefer to be able to take it up with a company ourselves so we can go right back to the source. I would hope that Tesco will take it to their primary authority.”

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4 comments

  • So TESCO offered a refund for the goods while they investigated the incident. Perfectly reasonable. Did she think they were just going to give her a big cheque there and then? Once more the litigation culture of this country strikes again

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    ianabarker

    Friday, March 1, 2013

  • Baked beans are part of a "staple" diet . Will Tesco be able to "pin" down where the problem arose and then "hammer" it home to the manufacturers? (Terrible puns I know but glad Edna is OK). Perhaps Tesco should give her some shopping vouchers as a good will gesture and then she can try another brand.

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    The original Victor Meldrew

    Thursday, February 28, 2013

  • It makes me think the people producing this food are cowboys

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    justmyopinion

    Thursday, February 28, 2013

  • It's hard to imagine a nail finding its way into a can of beans, but I'm wondering if there is an innocent explanation for what happened. Maybe this nail was part of a horse? Something to do with its shoe perhaps? It's possible that when the horse was being prepared for inclusion into a burger or lasagne, some small part of its foot found its way into Edna's beans. It must have been a nasty shock for her, but it sounds to me like an honest mistake.

    Report this comment

    Jerry Jones

    Thursday, February 28, 2013

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