Overcast

Overcast

max temp: 16°C

min temp: 15°C

Search

Brantham: Family’s fight for justice reaches Ombudsman

PUBLISHED: 14:00 09 February 2013

Nic Hughes

Nic Hughes

AFTER a complex process, friends and family of Nic Hughes have handed a submission to the Financial Ombudsman asking for justice.

Mr Hughes, a graphic designer from Brantham, near Manningtree, was 44 when he died last October.

His family say he had taken out an insurance policy with Friends Life in good faith, convinced that he had given full disclosure and the insurer had carried out all the necessary pre-policy checks. But they were devastated to discover Friends Life refused to honour his critical illness policy and make payment to his widow and twin eight-year-olds.

Friends Life said after the discovery of “non-disclosure” it cancelled the policy and refunded the premiums it had received.

Mr Hughes’ friend, Kester Brewin, is leading the NicsFight campaign to make Friends Life reverse its decision. He said: “The submission process has been long, stressful and complex, with letters required from specialists and endless documents to gather, causing the family huge emotional and financial distress in the months immediately following Nic’s death.

“NicsFight was started with a simple purpose – to get Friends Life to meet with the Hughes family. They have totally refused even to do this.

“This is a company who have failed to show any human side to its business – and it is paying dearly, with a reputation in pieces.

“The financial ombudsman takes into account public opinion when they decide cases. So as it starts to review Nic’s case, let’s make sure that it understands just how strong public feeling remains.”

A Friends Life spokesman said: “We understand that the case has now been referred to the financial ombudsman and are awaiting official confirmation. The ombudsman is the recognised independent industry forum for disputes of this nature and the complaint procedure is free to the family.

“We will abide by any decision that the ombudsman makes and will do everything we can to make the process as rapid as possible.

“The resolution of this case is a private matter for the family involved.”

Comments have been disabled on this article.

A charity supporting West Suffolk Hospital has launched its biggest ever fundraising campaign in a bid to fund a diagnostic unit at a new cardiac centre being built at the Bury St Edmunds site.

Safety failings uncovered by health inspectors at an Essex care home put residents at risk of being trapped inside if the building caught fire, a new report warns.

An investigation is underway into suspected arson after a thatched outdoor classroom in Christchurch Park was burned to the ground.

Police are appealing for help in tracing a missing 25 year-old male from Ipswich, who has not been seen for a week.

There are just a few days left to have your say over Braintree District Council’s draft Local Plan.

Two Suffolk nurseries have defended their decision to put the price of hot meals up to £12 a day in the wake of national funding changes being rolled out later this year.

The popular ITFC family day out will return on Thursday, July 27, at Portman Road.

Most read

Eating Out in the Broads

cover

Click here to view
the Eating Out
supplement

View

Visit the Broads

cover

Click here to view
the Visit the Broads
supplement

View

Show Job Lists

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24