Partly Cloudy

Partly Cloudy

max temp: 17°C

min temp: 13°C

ESTD 1874 Search

Brantham: Family’s fight for justice reaches Ombudsman

14:00 09 February 2013

Nic Hughes

Nic Hughes

AFTER a complex process, friends and family of Nic Hughes have handed a submission to the Financial Ombudsman asking for justice.


Mr Hughes, a graphic designer from Brantham, near Manningtree, was 44 when he died last October.

His family say he had taken out an insurance policy with Friends Life in good faith, convinced that he had given full disclosure and the insurer had carried out all the necessary pre-policy checks. But they were devastated to discover Friends Life refused to honour his critical illness policy and make payment to his widow and twin eight-year-olds.

Friends Life said after the discovery of “non-disclosure” it cancelled the policy and refunded the premiums it had received.

Mr Hughes’ friend, Kester Brewin, is leading the NicsFight campaign to make Friends Life reverse its decision. He said: “The submission process has been long, stressful and complex, with letters required from specialists and endless documents to gather, causing the family huge emotional and financial distress in the months immediately following Nic’s death.

“NicsFight was started with a simple purpose – to get Friends Life to meet with the Hughes family. They have totally refused even to do this.

“This is a company who have failed to show any human side to its business – and it is paying dearly, with a reputation in pieces.

“The financial ombudsman takes into account public opinion when they decide cases. So as it starts to review Nic’s case, let’s make sure that it understands just how strong public feeling remains.”

A Friends Life spokesman said: “We understand that the case has now been referred to the financial ombudsman and are awaiting official confirmation. The ombudsman is the recognised independent industry forum for disputes of this nature and the complaint procedure is free to the family.

“We will abide by any decision that the ombudsman makes and will do everything we can to make the process as rapid as possible.

“The resolution of this case is a private matter for the family involved.”


1 comment

  • At the end of the day the family failed to disclose and important fact about his health. Had the insurance company been aware of this fact when the policy was taken out they would have refused to provide a policy. They have not done anything wrong. Whilst I feel sorry for the family the Insurance compay are right. If they pay this claim they must pay hundereds of others they correctly declined which will force premiums up and make people not able to afford the premiums and prevent genuine customers who disclose all facts from affording policies.

    Report this comment

    the opinion man

    Saturday, February 9, 2013

Programme Name: The Michael McIntyre Chatshow - TX: n/a - Episode: n/a (No. n/a) - Picture Shows: Michael McIntyre Michael McIntyre - (C) Open Mike - Photographer: unknown

An Essex mum whose waters broke during a live Michael McIntyre show questioned whether her favourite comedian would trigger labour while travelling to the event.

A broken down train between Diss and Norwich has caused the disruption

Terry Kidgell is staging a star-studded show at the Ipswich Regent on Monday, October 12, in aid of Macmillan after he was diagnosed with terminal bowl cancer. One of those appearing will be his niece Robyn Mellor, currently starring on London's West End. The other will be America’s Got Talent 2015 winner Paul Zerdin.
Terry with his niece Robyn.

What would you do if you were told you had just months to live? For Terry Kidgell, diagnosed with terminal bowel cancer in August, the answer was simple – throw a charity gala in aid of Macmillan Cancer Support.

Save the Duke Share Launch, led by campaigners Sarah Caston and Lucy Batchelor-Wylam

A community campaign launched at the end of August to save a village’s pub has raised more than 40% of the money it needs.

Nick Alston, Police and Crime Commissioner for Essex, and Stephen Kavanagh, Chief Constable of Essex Police, announced plans for the Essex Police property estate.

Up to 15 police stations in Essex could be axed as the county’s force admits its property estate is “haemorrhaging money”.

Police are appealing for witnesses after a fail to stop collision on the A14 at Nacton.

Nick Alston, Police and Crime Commissioner for Essex, announced plans for the Essex Police property estate.

Union bodies described the announcement that cuts are being made to frontline services at Essex Police as “sad” – and warned more cuts could be yet to come.

One of the cats who died last week

Pet owners in Essex are being urged to remain vigilant after four cats died from suspected poisoning within just three days of each other in the same Harwich street.

The of the A130 Road at Rettendon, opened in 2002. PIC ROB SAMBROOK

A section of a major road in Essex will be upgraded into a three-lane highway to cater for a significant increase in traffic.

Kenneth Reeves will be sentenced at Chelmsford Crown Court

A coach driver has pleaded guilty to causing the death of a pedestrian by careless driving in Brightlingsea.

Most read

Most commented

Topic pages