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Breaking: Serco announces partnership agreement with health group to improve community healthcare service in Suffolk

16:33 20 January 2014

Archant © 2006

Bosses at the firm providing community healthcare in Suffolk have today announced an agreement has been signed with another health group to improve the service in the county.


The partnership between Serco and Bromley Healthcare, an employee-owned social enterprise, has come as health bosses in the county ramped up the pressure on the service for failing to meet targets.

Serco has said the partnership agreement will allow the two organisations to “work together in the community healthcare market” and that the work will start immediately.

A spokeswoman said Bromley Healthcare will be acting in an advisory capacity and supporting clinical leaders as work begins to improve the service in Suffolk.

Valerie Michie, managing director of Serco’s healthcare business, said: “I am delighted to be working with Bromley Healthcare as we seek to develop a partnership that offers coordinated care for patients and their families.

“We anticipate financial pressures will lead to increased collaboration and consolidation as NHS trusts look to take on responsibility for patient care inside and outside hospitals.

“Alongside this, commissioners will aim to award contracts that reward providers for services that keep local populations as a whole well and out of hospital.”

Jonathan Lewis, CEO of Bromley Healthcare, said: “The NHS and local authorities need community health providers to change dramatically over the coming years to meet the challenge of looking after an ageing population who principally want to be cared for in their own homes.

“Serco’s scale and knowledge of implementing change, plus Bromley Healthcare’s detailed understanding of community services and our human touch, make us uniquely able to deliver these changes.”



  • I have a terminally relative who has been cooped up in a tiny flat for the last 4 weeks waiting for a wheelchair that they were measured up for a week before christmas. When somebody only have weeks to live they have places they want to see and people they want to visit, due to the incompetence of either the NHS or Serco with each blaming the other my relative has missed out on many things and is now bed ridden.

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    a friend

    Tuesday, January 21, 2014

  • What's the driving force behind all this...???? Money...pure and simple. My dad is in a care home and one of the staff has told me that if they ever won the lottery they would invest in care homes because they...." make very good money " Their words...not mine!

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    Tuesday, January 21, 2014

  • Two words rarely seen in the same sentence in the headline....."Serco" and "improve"

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    Monday, January 20, 2014

  • What they seem to be ignoring is that this mess is all as a result of Serco's changes and failure to listen to staff who were telling them a year ago, that it wouldn't work. Prior to the sell off Suffolk Community Healthcare were one of the top ten performing community trusts. What we need is for Serco to apologise to the people of Suffolk for the mess they created, and for that gutless wonder of an MP Dr Poullter and his colleagues Gummer and Coffey to demand that the contract be taken from them and put back where it should be, in the NHS.

    Report this comment

    Nigel Large

    Monday, January 20, 2014

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