Partly Cloudy

Partly Cloudy

max temp: 6°C

min temp: 1°C

Search

Bury St Edmunds: Reminder system to be launched to cut West Suffolk Hospital’s 20,795 missed appointments

PUBLISHED: 09:43 04 February 2014 | UPDATED: 09:43 04 February 2014

West Suffolk Hospital in Bury St Edmunds

West Suffolk Hospital in Bury St Edmunds

Archant

A reminder system designed to reduce the number of people who miss their outpatient appointments is being introduced at West Suffolk Hospital.

The automated service will telephone patients a week before their appointment to remind them of the date, time and location. Patients will also continue to receive a letter in the post giving them full details. The initiative will be phased in from next week to help West Suffolk cut down on missed appointments, which last year stood at 20,795.

Debs Wakefield, outpatients manager at West Suffolk Hospital, said: “Although the number of missed appointments at West Suffolk is just below the national average, we are always looking for ways to reduce the number still further.”

The reminder system will be introduced in the diabetes clinics first before being rolled out across outpatient clinics. Anyone who wishes to opt out or amend their contact details should speak to the receptionist when they visit. The hospital will also look at intoducing a text reminder system.

0 comments

A Constable country village “under siege” from housing developers is considering divorcing Suffolk and joining Essex to fight back against development.

A planning inquiry into proposals to build 300 homes in Kesgrave has stalled after it was ruled that a key report on housing needs in Suffolk was needed for a fair decision to be made.

New university rankings revealed today show the University of Essex has climbed nine places while the University of Suffolk has appeared on the list for the first time.

Crew members from the lifeboat station in West Mersea battled for five hours this afternoon to save a wooden boat from sinking off the coast of Burnham-on-Crouch.

A drunk motorist who drove at speeds of up to 110mph during a police chase on Suffolk roads has been jailed for 16 months.

Children’s wards in East Anglia are being offered a state-of-the-art cinema room as part of Finite Solutions Cine-makeover campaign.

A mum from Woodbridge finished in the top 200 of runners taking part in this year’s Marathon des Sables.

Most read

Eating Out in the Broads

cover

Click here to view
the Eating Out
supplement

View

Visit the Broads

cover

Click here to view
the Visit the Broads
supplement

View

Most commented

HOT JOBS

Show Job Lists

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24