Overcast

Overcast

max temp: 11°C

min temp: 6°C

ESTD 1874 Search

Bury St Edmunds: Reminder system to be launched to cut West Suffolk Hospital’s 20,795 missed appointments

09:43 04 February 2014

West Suffolk Hospital in Bury St Edmunds

West Suffolk Hospital in Bury St Edmunds

Archant

A reminder system designed to reduce the number of people who miss their outpatient appointments is being introduced at West Suffolk Hospital.

shares

The automated service will telephone patients a week before their appointment to remind them of the date, time and location. Patients will also continue to receive a letter in the post giving them full details. The initiative will be phased in from next week to help West Suffolk cut down on missed appointments, which last year stood at 20,795.

Debs Wakefield, outpatients manager at West Suffolk Hospital, said: “Although the number of missed appointments at West Suffolk is just below the national average, we are always looking for ways to reduce the number still further.”

The reminder system will be introduced in the diabetes clinics first before being rolled out across outpatient clinics. Anyone who wishes to opt out or amend their contact details should speak to the receptionist when they visit. The hospital will also look at intoducing a text reminder system.

shares

0 comments

Will winnings be counted as well as ballot papers?

A prospective UKIP MP has offered his Conservative rival a bet on the general election result – as internal party polling suggests a UKIP surge in north Essex.

Ipswich has been described as a

Voters in Ipswich are crucial in the battle for Downing Street according to a new report which describes the town as one of 12 “Kingmaker” seats that will determine who becomes the next prime minister.

An Abellio Greater Anglia spokesman (AGA) said the fault has now been fixed after it was earlier reported that disruption could last until 10am. (Stock photo).

Train services between Ipswich and Felixstowe are returning to normal after a signalling fault at Trimley caused cancellations this morning.

British Transport Police (BTP) said paramedics were called to the incident, which is being treated as non-suspicious, but the man was pronounced dead at the scene.

A man was fatally hit by a train near Ipswich last night.

Shaun Webber has been jailed for more than four years after stabbing his brother multiple times in an alleyway

An Ipswich man who stabbed his brother multiple times in an alleyway after he made disparaging remarks about their mother has been jailed for four years and six weeks.

Emergency services called to Silent Street, Ipswich

The air ambulance was called out to a medical emergency at a property in Silent Street, Ipswich yesterday afternoon.

Crash on Ashcroft Road by Norwich Road junction

A young motorist yesterday sustained head injuries in a two-vehicle crash in Ipswich.

Police release CCTV images of two men wanted in connection with Southwold hotel burglary

Police have released CCTV images of two men they would like to speak to following a burglary from The Crown Hotel in Southwold.

Clive Howard.

A Stowmarket rapist who attacked at least six women over nearly 30 years has been jailed for a minimum of 10 years and three months.

The EADT Suffolk Food and Drink Awards 2015 at Milsom's Kesgrave Hall.

Guests enjoy the celebration - Emma Hibbert from Adnams

The finest of the county’s food and drink industry gathered yesterday for the Suffolk Food and Drink Awards 2015.

Most read

Most commented

Topic pages