Overcast

Overcast

max temp: 20°C

min temp: 14°C

ESTD 1874 Search

Bury St Edmunds: Reminder system to be launched to cut West Suffolk Hospital’s 20,795 missed appointments

09:43 04 February 2014

West Suffolk Hospital in Bury St Edmunds

West Suffolk Hospital in Bury St Edmunds

Archant

A reminder system designed to reduce the number of people who miss their outpatient appointments is being introduced at West Suffolk Hospital.

shares

The automated service will telephone patients a week before their appointment to remind them of the date, time and location. Patients will also continue to receive a letter in the post giving them full details. The initiative will be phased in from next week to help West Suffolk cut down on missed appointments, which last year stood at 20,795.

Debs Wakefield, outpatients manager at West Suffolk Hospital, said: “Although the number of missed appointments at West Suffolk is just below the national average, we are always looking for ways to reduce the number still further.”

The reminder system will be introduced in the diabetes clinics first before being rolled out across outpatient clinics. Anyone who wishes to opt out or amend their contact details should speak to the receptionist when they visit. The hospital will also look at intoducing a text reminder system.

shares

0 comments

Firefighters have tackled a blaze in Saxon Road, Saxmundham

Fire crews have tackled a blaze at a house in Saxmundham which left the occupants temporarily homeless.

Hannah Witheridge, picture released by her family.

The family of a University of Essex student brutally killed in Thailand have travelled to the country for the trial of two men accused of murdering her.

UK Power Networks.

A fault on an underground electricity cable caused 404 homes to experience power cuts in Essex this evening.

Police investigating after a burglary.

More than one in 10 house burglaries in Essex are repeat raids on an already targeted home, new figures have revealed.

The travellers in Grange Farm, Kesgrave

A county councillor has said the provision for travellers in Suffolk is “100% untenable”.

Ambulance called to a crash in Essex.

A woman was freed from her car and taken to hospital after colliding with a lorry in Halstead.

A visualisation of the new high school at Moreton Hall.

Educationalists have welcomed the announcement that a west Suffolk-based trust has been put forward to sponsor a new high school in Bury St Edmunds.

An Abellio Greater Anglia train.

Rail passengers travelling through Ipswich faced delays this evening.

Driver taken to Ipswich Hospital for further care after crash.

A man has been taken to hospital after colliding with a bollard and traffic sign in Ipswich.

Police investigate the scene of an accident on the corner of Prospect Road and Bramford Road.

A young child is being treated for suspected head injuries after colliding with a car in Ipswich.

Most read

Most commented

Topic pages