Sunny

Sunny

max temp: 27°C

min temp: 16°C

ESTD 1874 Search

Bury St Edmunds: St Nicholas Hospice is praised by Care Quality Commission for providing high-quality care

17:36 16 January 2014

Barbara Gale, chief executive of St Nicholas Hospice Care.

Barbara Gale, chief executive of St Nicholas Hospice Care.

A hospice has met every standard evaluated during an inspection by an industry watchdog.

shares

The Care Quality Commission (CQC) praised St Nicholas Hospice Care in Bury St Edmunds for the quality of service it provides following an unannounced routine visit last month.

The hospice was evaluated against six criteria, meeting every one: consent to care and treatment; care and welfare of people who use
services; cleanliness and infection control; management of medicines; supporting workers; and complaints.

Barbara Gale, St Nicholas Hospice Care chief executive, said: “We are so pleased the CQC report has recognised the outstanding quality of care provided by our brilliant staff.

“I want to take this opportunity to thank each and every member of the team for maintaining the very highest of standards and providing some of the best care in the country.”

The commission looked at the personal care or treatment records of people using the hospice and observed how people were being cared for.

As part of the inspection the CQC spoke with seven people who used services and three peoples’ relatives.

The report said: “Everyone we spoke with told us that the standard of care and support they received was high. One person told us: ‘I can’t fault any of the care. It is a wonderful experience and the staff here should have a halo.’

“Another person told us: ‘I find it absolutely top notch. I can walk through the door and know that it will be good’.”

The commission also spoke to six members of staff. The report said: “One member of staff told us: ‘There is very much a feeling of team
work. Every level of staff is involved in making this a happy place to work’.”

The CQC regulates all care across the country, including hospices, hospitals and care homes. The hospice also met all of the necessary standards when it was inspected by the CQC in December 2012.

shares

0 comments

Bolts of lightning during the storms above Ipswich in the early hours of Saturday, pictured by Tina Boniface

Fierce lightning storms swept over Suffolk and Essex last night.

John McGuire

A 25-year-old man has gone missing from a mental health unit in Colchester.

Mounted police officers patrol on the beach of  Sousse, Tunisia. Inset image of Stuart Cullen.

The body of Suffolk man Stuart Cullen, one of 38 people killed in the Tunisian terror attack, is being returned to Britain today.

National Lottery winners pictured helping out on a build at Black Notley Community Association in Braintree, Essex. Pictured are the team working hard in the sunshine to complete the job.

Lottery winners with a combined worth of £25million mucked in to help create a holiday haven in Black Notley.

Suffolk county councillor Lisa Chambers

More than 90% of parents in Suffolk have had their first-choice places accepted for their children starting school this September, it has been revealed.

Actor, Dudley Sutton, who plays William Makepeace in Emmerdale and was Tinker in Lovejoy, will be exhibiting his art work at the Aldeburgh Beach Lookout.

Perhaps best known for his long and distinguished acting career, Dudley Sutton harbours myriad other talents – some of which are displayed on the coast today.

The police helicopter was deployed to help the search.

Concern is growing for a man who is missing from the Cambian Fairview Hospital in Colchester.

There has been 64 serious motorcycle crashes in Essex

A major campaign is being launched to educate motorcyclists as the number of serious crashes involving riders on Essex roads continues to rise.

Hundreds of families gathered at Portman Road to watch the outdoor screening of Frozen.

Portman Road was transformed to a world of snowflakes and ice despite the 26C (78.8F) sunshine this morning.

Upper Brook Street in Ipswich.

A Trimley St Martin man who fractured a man’s collar bone in a drunken late-night attack in Ipswich town centre has been given a suspended jail term.

Most read

Most commented

Topic pages