Bury St Edmunds: West Suffolk Hospital aims for a care Breakthrough
08:23 01 April 2014
West Suffolk Hospital has pledged to offer the best care for breast cancer patients after it teamed up with the Breakthrough Breast Cancer charity.
A new set of service standards have been developed with the charity to ensure every patient diagnosed with the illness has the best possible experience at the hospital, with this list encapsulated in a new booklet.
As well as detailing the standards of care patients can expect at West Suffolk, the booklet lists information about the help provided by dedicated breast care nurses.
It also signposts patients to other sources of support, such as complementary therapies, spiritual, social and cultural support, as well as information about post-surgery underwear, healthy eating and exercise.
Andrea Pryor, clinical manager for the breast care service at the hospital, said: “We are committed to not only providing our patients with top quality care, but also making sure they have the best possible experience when using West Suffolk Hospital.
“This means they should feel safe, cared for and confident in their treatment, and be offered a choice wherever it is appropriate to do so.”
Both West Suffolk Hospital and Breakthrough Breast Cancer were recipients from the recent Sir Bobby Robson’s Breakthrough Online Auction, and Lady Elsie Robson opened a new imaging and breast care unit bearing her name during a visit to the hospital last year.
Ms Pryor added: “We asked the people using our service to tell us how we could further improve, and have drawn up the new service pledges detailed in the booklet based on their feedback.
“We hope that they will make a real difference to patients at what can be a difficult time by setting clear expectations of the quality of care they will receive.”