November 21 2014 Latest news:
Thursday, August 28, 2014
Standards of non-clinical services at Colchester General Hospital are the best in Suffolk and Essex, according to a new report published yesterday.
Colchester Hospital University NHS Foundation Trust scored above average in terms of privacy, cleanliness, food and hydration, and appearance, according to the Patient Led Assessments of the Care Environment (PLACE) statistics.
The report, produced by the Health and Social Care Information Centre, rated the performance of 287 NHS trusts and independent healthcare providers in England, to inform patient choices.
Dee Hackett, the trust’s director of nursing and patient experience, said: “We’re very pleased that on all four PLACE measures the Trust performed above the national average.
“What is most pleasing is that the assessment in the PLACE audits involves lay assessors, bringing an independent view to how we are doing on maintaining and improving the patient environment and experience overall.
“The performance is a tribute to the hard work of many of our staff, particularly our cleaning, catering and maintenance teams who work with our clinical staff to deliver the best environment for care to our many thousands of patients.
“Our results this year are good and show us to be the best performing hospital trust in Essex and Suffolk overall.”
The PLACE assessments were produced with input from patients, governors and other representatives of the public. Standards nationally had have increased year on year in the comparable categories.
Colchester scored 99% for cleanliness compared with a national average of 97%; 91% for food and hydration compared with 89%; 94% for privacy, dignity and wellbeing compared with 88% and 96% for condition, appearance and maintenance compared with 92%.
Ipswich Hospital’s scores for cleanliness, food and appearance, were around the national average, though slightly below.
Food standards, however, were considerably below the national average, at 78% compared with 88%.
A hospital spokesman said: “It’s very pleasing to see that we’ve achieved more than 95% in cleanliness but we obviously have more work to do in improving the satisfaction that patients feel with the food.”
West Suffolk Hospital in bury St Edmunds came in above the national average for cleanliness, food and appearance but was slightly below for its privacy standards.