TWO good days but knew it could not last - says our commuter Anita Curtis.

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Anita, who travels from Ipswich to london Liverpool Street each day has emailed to say: “Slumber disturbed this morning when stuck at signal outside shenfield. Told it was person ill on train at Brentwood!

“Train creeps to Shenfield station and stops again. Death stares from Shenfield commuters standing on platform as they try to board our train but doors are locked.

“Now informed there will be a 30 minute delay. We shall see! They will do their best to make sure it is 29 minutes so we won’t be able to claim compensation.

“I was wrong. 35 minutes late. Where’s that compensation form?” Anita will be updating us about journey disruptions, add your thoughs by Tweeting using #CommuterDiary

17 comments

  • Where has your blogger gone? First signs of trouble last Wednesday she disappeared. What a shame, she's missed the madcap antuics of Thursday and total shambolic chaos of this morning. Come on Girl, keep going, it can't get any worse......Oh Dear! It has......

    Report this comment

    Weary Traveller

    Monday, February 11, 2013

  • Firstly the person taken ill cannot be helped, then signal failure is often caused by people trying to steal the cables or just vandalism. How can this be blamed on the person running the train? If a bus is held up by an accident do we claim compensation? No we live with it! If you are held up in your car by a broken down car can you claim off insurance? Broken down trains cannot be helped its an engine they do fail some times. Live with it!!!!

    Report this comment

    Colin Smith

    Wednesday, February 6, 2013

  • @ Colin Smith - are you serious!? A broken down engine can't be helped? Look at the frequency they "break down" - every week multiple times a week. Why? Because they don't maintain them properly. Or the track. Or the rest of the infrastructure. Compare them to an airline - how often to Virgin Atlantic engines just "break down"? And when they do - they pay compensation as they are obliged to. I think people like you must live on another planet - but as I said earlier these type of comments come from people who have never had to commute: the voice of the uninformed and inexperienced.

    Report this comment

    Sam

    Wednesday, February 6, 2013

  • Oh wow what a lovely attitude this Anita has, I'm sure the person taken ill on the train is very sorry to have inconvenienced her, or maybe they did it on purpose just to delay the journey and annoy her! What's happened to compassion, this was clearly a medical incident, why does this woman and those like her jump for compensation for every minor mishap, so she had a 35 minute delay, big deal, some poor person was most likely suffering much worse inconvenience in their day. Get a grip, life isn't perfect, it doesn't run to a set plan every day!

    Report this comment

    MZH

    Wednesday, February 6, 2013

  • Please also note they will be charging motorcyclists for parking their bikes at the station soon. Unheard of anywhere outside of London (and even then, rarely) and no other station on the route to London is charging. There is an online petition: (you will have to fix it yourself as the boffins at Archant still don't know how to escape characters after so many years) http:www.ipetitions.competitionagainst-the-proposed-parking-charges-forsignatures

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    Winston Barrington Jr.

    Thursday, February 7, 2013

  • Scott Brock the original cause is an Ill person. The subsquent cause is signal problem. AGAIN this is not the train operators fault as the signal and stations are owned and maintained by Railtrack (in its former guise) Greater Anglia are not a fault for signal failure like your not at fault if it rains in felixstowe !

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    the opinion man

    Wednesday, February 6, 2013

  • Actually Sam I commuted regularly on the Ipswich to London line for a number of years thank you. Yes I experienced delays in that time but they were an inconvenience to me not a matter of life or death and certainly not enough to make me leave the country! Unfortunately these days it seems that people are far too quick to jump on the complain and claim bandwagon when their days are interrupted by anything. Incidentally, where do you think companies get the money for the compensation from if not from the fares they charge thus increased claims inevitably lead to increased fares! Whether you travel by rail, road, air or water there will always be delays for a number of reasons and its sad that people these days have no patience or acceptance that these things happen.

    Report this comment

    MZH

    Wednesday, February 6, 2013

  • It wasn't just a person ill it was signal failure too and its still causing delays to the line. Just check the greater Anglia website. A proper service isn't due to resume until midday. And opinion man next time you're moaning about roadworks and traffic lights in Ipswich i'll be sure to remind you to just "deal with it"

    Report this comment

    Scott Brock

    Wednesday, February 6, 2013

  • ' Having done this journey for 8 years to do a job I could only do in London, and absolutely refusing to live IN London'............ Lol yeah ,or couldn't afford to live in or near London more like . Why don't you get a job stacking shelves in Sainsbury's for your own well being ? You sound like a gambler who moans when his horse doesn't win .

    Report this comment

    andy allen

    Wednesday, February 6, 2013

  • How is this the fault of the train operating company ? If someone had a heart attack on the A12 and the road was closed for 35 minutes to assist them would you want compensation from the Emergency Services ? I suggest you get a job in Ipswich Anita Curtis !!

    Report this comment

    the opinion man

    Wednesday, February 6, 2013

  • It wasn't just a person ill it was signal failure too and its still causing delays to the line. Just check the greater Anglia website. A proper service isn't due to resume until midday. And opinion man next time you're moaning about roadworks and traffic lights in Ipswich i'll be sure to remind you to just "deal with it"

    Report this comment

    Scott Brock

    Wednesday, February 6, 2013

  • Sam its people like you that care more about your job than peoples well being. I suggest you read your Evening Standard App on your blackberry and not comment on the misfortune of someones else ill health. the article confirms a person was ill and not some made up excuse by the train operator about the late running of a train. It is yours and her choice to commute and not to live in London. This is a consquence of commuting. Like old age is a consquence of life. Deal with it and stop being melancholia !!!!

    Report this comment

    the opinion man

    Wednesday, February 6, 2013

  • I can only guess that Opinion Man and MZH work for Greater Anglia as they are the only two people I have heard defend this chaotic shambles today! It took me 2hrs 50mins to travel from Ipswich to London this morning. OK the ill person and the points (or was it signals? Depends who you ask) failure cannot be blamed on anyone, facts of Life. What can be blame apportioned is how the "professional" Train Company reacted. The only word I can think of is shambolic. Staff had no idea what was happening. Trains were cancelled, re-instated, cancelled. When a London train finally arrived at Ipswich over 50 minutes late, it was only on leaving Colchester that we were told its being terminated at Shenfield. Everybody off at Shenfield to shambolic announcements of no relevance...only for the following London train to go whizzing through. There is more, much more and most can be pinned firmly on the actions of Greater Anglia. Most of it was knee jerk to avoid paying compensation to passengers and avoiding fines for bad performance. As others have said, you have to experience this before trying to defend it. It's amateurish and indefensible.

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    Weary Traveller

    Wednesday, February 6, 2013

  • Scott Brock I came home from work today and my freezer defrosted. Should I claim compensation against EON or the manufacurer ? Or was it my fault for having a 10 year old freezer !?!

    Report this comment

    the opinion man

    Wednesday, February 6, 2013

  • Colin Smith and others - if you had to pay as much to drive to work as commuters have to pay to travel to work by train (for example, a return Ipswich to Liverpool Street standard class £78.70 for ONE DAY) AND most days you were late, perhaps you'd have a thing or two to say about Greater Anglia. Of course someone being taken ill can't be helped, but usually its some feeble excuse like signalling problems, or overrunning engineering work, or "linehead problems". Mostly staff either don't bother to make announcements telling you what is happening, or they do but the PA system is so awful you can't hear them in most of the train. The trains now are very old, smelly, dirty and overcrowded. You only have to travel once on another train company in another part of the country to realise that we really are the poor relations. During the Olympics the trains ran like clockwork, no problems at all, so they can do it properly when they want to.

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    bettycoltrane

    Monday, February 11, 2013

  • It wasn't just a person ill it was signal failure too and its still causing delays to the line. Just check the greater Anglia website. A proper service isn't due to resume until midday. And opinion man next time you're moaning about roadworks and traffic lights in Ipswich i'll be sure to remind you to just "deal with it"

    Report this comment

    Scott Brock

    Wednesday, February 6, 2013

  • I'm sorry but I strongly suspect MZH and the Opinion Man have never been rail commuters. Having done this journey for 8 years to do a job I could only do in London, and absolutely refusing to live IN London I ended up so fed up and at the end of my tether that I retrained and moved abroad 10 years ago. The point is that its a death on the line one day, signals the next, a broken down train in front the next, over running engineering works the next. Every day there is some excuse for the misery endured. The shame of arriving late for meetings. Missing out on nights out as you are "stuck on the train". Do you really expect commuters to wring their hands a shed a tear? And as for claiming compensation YES THEY SHOULD thats the only way these rail company's learn anything - when they are hit in the pocket. I would take one comment from each of the above. From MZH - no life isn't perfect but in the case of the railways it "does run to a set plan ANY day" - and this is an industry actually governed by time tables and targets. To the Opinion Man - get a job in Ipswich - some jobs, in the financial markets can only be done in London. The salaries in London are multiple times those in Ipswich.

    Report this comment

    Sam

    Wednesday, February 6, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

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