Rain

Rain

max temp: 17°C

min temp: 10°C

ESTD 1874 Search

Darmsden: Majority of homes reconnected after long wait for phone and broadband services following lightning strike

06:00 04 August 2014

Residents in Darmsden had to put up with internet and phone line problems for weeks. Photo: Paul Faith/PA Wire

Residents in Darmsden had to put up with internet and phone line problems for weeks. Photo: Paul Faith/PA Wire

BT has apologised after residents of a rural village were left without broadband and phone services for almost three weeks.

shares

On the weekend of July 12-13 storms took hold of much of Suffolk but a lighting strike in the small village of Darmsden, near Needham Market, caused major problems for residents’ communications.

The damage meant five 60metre lengths of overhead cabling needed replacing as well as excavations to get to broken underground cabling.

Teacher Mike Hardman, 57, said the response by BT had been “disgraceful”. He added: “It’s not been good; I had someone ringing me up about compensation but I said I rather want my telephone line back. We phoned BT three times but didn’t hear anything; it’s not been good enough – it’s been quite a disgrace really.

“I’ve been trying to do work preparing for next term and I need the internet. They kept saying that they are working on it but I did not see anyone.”

A BT spokesman said the majority of homes had been reconnected but there were still reported faults remaining to be fixed.

“A lightning strike caused a significant amount of damage to cabling in the area which has affected some services, requiring extensive engineering works to clear,” he said.

“Lightning strike damage can be particularly difficult to resolve quickly as the damage often follows no logical pattern. Engineers have been working as quickly as possible to replace five 60metre spans of overhead cabling and also carry out excavations to locate damage and replace 10 metres of underground cable. All this cabling work has now been completed.

“We had around 20 reported faults from people affected by this incident. We have now restored services to all but three residual faults. We would like to apologise for any inconvenience whilst this repair work has been progressing.”

shares

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Ed Hawkins has been training celebrities for the new TV show 'Flock Stars'. Ed is pictured in Chelsworth.

He’s used to the challenges of a life outdoors – braving rain, wind and even snow to look after his sheep in bucolic rural Suffolk.

A pig and four chickens have been stolen from a field in Sudbury.

Figures presented in an operational performance report for the county show that the equivalent of 31 12-hour shifts were spent by ambulance staff treating patients who could not be admitted to A&E within 15-minutes of arrival.

Curve Motion in Bury St Edmunds is a good day out for the kids.

Sadly, rainy days are not a rare thing when it comes to the Great British Summer, so when the heavens open we are well-stocked with things to do.

Carl Robbins

The search for a prisoner who absconded from Hollesley Bay earlier this month is still ongoing.

Don't believe the message that Jeremy Corbyn is unelectable

There’s something about Jez (as we hip young things on social media call Jeremy Corbyn) that thoroughly warms my cockles. Perhaps it’s his air of humility, his open-necked honesty or simply his dogged under-dogness?

Mildenhall Lodge Care Home.

Providing care for those in extreme old age, and with serious long-term health problems, is one of the major challenges facing society – especially for an area like East Anglia which has a disproportionately high number of older people.

Willow the Wolf.

A new art trail in Bury St Edmunds has already been followed by thousands of people, surpassing the expectations of its organisers.

A stack of straw bales was deliberately set alight in Little Wratting on Monday night.

Dogs line up for judging at the Suffolk and Essex Small Animal Welfare Fun Dog Show.

More than 300 people turned out to support a local animal charity at its annual open day – despite the inclement weather.

Most read

Most commented

Topic pages