Heavy Showers

Heavy Showers

max temp: 11°C

min temp: 4°C

Search

East Anglia: Rail bosses apologise for poor service over the summer

PUBLISHED: 16:01 15 August 2014 | UPDATED: 16:08 15 August 2014

An Abellio Greater Anglia train

An Abellio Greater Anglia train

Archant

Rail bosses in East Anglia have apologised for the poor performance of rail services across the region over recent weeks.

Network Rail managing director for the region Richard Schofield and Abellio Greater Anglia’s Jamie Burles have signed the letter that is being put up on stations across the region.

It is also posted on Abellio Greater Anglia’s website.

They say: “We are genuinely sorry for the problems that have affected train services in recent weeks. Performance has been well below the standards you rightly expect and we intend to deliver.

“As you may be aware there have been a variety of causes, ranging from infrastructure failures (e.g. with track, signalling and overhead line equipment) and engineering work problems to train faults, fatalities, flooding and road vehicles striking bridges.

“We are acutely aware of the frustration and inconvenience felt by our passengers when things go wrong.”

They say they are taking action to try to ease problems – including quicker reactions when problems occur and upgrading infrastructure.

There is also a pledge to plan engineering better in an effort to prevent engineering over-runs that have affected Network Rail projects on the Great Eastern main line nine times in the last six years – most recently last Monday.

There is no engineering work planned in Ipswich this weekend, but next weekend the line will be closed on Sunday and Bank Holiday Monday to allow more signalling work to be undertaken.

The message also points out there have been problems caused by issues outside their control such as people being hit by trains and vehicles hitting bridges.

They conclude: “Please accept our apologies for the recent problems. We are under no illusion as to the impact these problems have had on passengers and we are anxious to put things right.

“We believe that this targeted programme of initiatives will help restore the more consistent service we all want to see. Everyone in our teams is working as hard as possible to deliver real improvements over the coming weeks.”

A kind, family-focused Suffolk mum who died aged just 38 is being remembered at a fundraising ball in her name.

Fresh concerns have been raised over the quality of Suffolk schools as the latest data has revealed soaring numbers are being judged ‘inadequate’ or ‘requires improvement’ by Ofsted.

A Suffolk council has been accused of “wasting” £10,000 on a “bodged job” to improve a memorial boating lake.

More than 400 runners took to Felixstowe prom this morning to take on a 10 mile race along the seafront. Can you spot yourself in our gallery?

Watch our video of this £500,000 Victorian property which has a wine store and a walk in wardrobe.

Seafood fans had their taste buds tantalised at Woodbridge’s annual ShuckFest this weekend, as hundreds of visitors got a chance to sample the coastal produce that Suffolk is famous for.

This week Suffolk Saab owners have been discussing why they love the Swedish vehicles on Twitter while Ipswich Town fans have been paying tribute to the late, great Kevin Beattie.

Most read

Show Job Lists

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Our Privacy Policy

MyDate24 MyPhotos24