Partly Cloudy

Partly Cloudy

max temp: 19°C

min temp: 14°C

Search

East Anglia: Rail bosses apologise for poor service over the summer

PUBLISHED: 16:01 15 August 2014 | UPDATED: 16:08 15 August 2014

An Abellio Greater Anglia train

An Abellio Greater Anglia train

Archant

Rail bosses in East Anglia have apologised for the poor performance of rail services across the region over recent weeks.

Network Rail managing director for the region Richard Schofield and Abellio Greater Anglia’s Jamie Burles have signed the letter that is being put up on stations across the region.

It is also posted on Abellio Greater Anglia’s website.

They say: “We are genuinely sorry for the problems that have affected train services in recent weeks. Performance has been well below the standards you rightly expect and we intend to deliver.

“As you may be aware there have been a variety of causes, ranging from infrastructure failures (e.g. with track, signalling and overhead line equipment) and engineering work problems to train faults, fatalities, flooding and road vehicles striking bridges.

“We are acutely aware of the frustration and inconvenience felt by our passengers when things go wrong.”

They say they are taking action to try to ease problems – including quicker reactions when problems occur and upgrading infrastructure.

There is also a pledge to plan engineering better in an effort to prevent engineering over-runs that have affected Network Rail projects on the Great Eastern main line nine times in the last six years – most recently last Monday.

There is no engineering work planned in Ipswich this weekend, but next weekend the line will be closed on Sunday and Bank Holiday Monday to allow more signalling work to be undertaken.

The message also points out there have been problems caused by issues outside their control such as people being hit by trains and vehicles hitting bridges.

They conclude: “Please accept our apologies for the recent problems. We are under no illusion as to the impact these problems have had on passengers and we are anxious to put things right.

“We believe that this targeted programme of initiatives will help restore the more consistent service we all want to see. Everyone in our teams is working as hard as possible to deliver real improvements over the coming weeks.”

Skilled inmates at a Suffolk open prison should be put to use repairing the building, a report suggests.

Roman Catholics in East Anglia are to embark on the first stage of a campaign which could see Suffolk war hero, humanitarian and philanthropist Leonard Cheshire become a saint.

Parish councillors in a west Suffolk village have recommended controversial plans for 100 homes be refused amid infrastructure concerns.

Suffolk’s top music festival, Latitude, is in the top five best music festivals nationwide for value for money, according to a new survey.

Britain’s busiest boxport has received a Royal letter of congratulations on its latest milestone – 50 years of handling containers.

Proposals have been submitted for a 12-acre film studio complex at a former Suffolk air base with the project hailed as an “important development” in the drive to tap into the creative industries.

A Suffolk choir’s annual summer concert has raised hundreds of pounds to help Parkinson’s sufferers

Most read

Eating Out in the Broads

cover

Click here to view
the Eating Out
supplement

View

Visit the Broads

cover

Click here to view
the Visit the Broads
supplement

View

Show Job Lists

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24