Felixstowe: Inspectors praise Felixstowe Community Hospital for “excellent” report

Receptionist Joy Flynn and staff nurse Jemima Brackenbury celebrate Felixstowe Community Hospital’s excellent CQC report Receptionist Joy Flynn and staff nurse Jemima Brackenbury celebrate Felixstowe Community Hospital’s excellent CQC report

Monday, March 24, 2014
10:00 AM

A community hospital has received a health watchdog’s seal of approval with an “excellent” report following an unannounced inspection.

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The Serco-run Felixstowe Community Hospital and minor injury unit are meeting all essential quality and safety standards, according to the Care Quality Commission (CQC), which commended them for their quality of service.

The CQC evaluated the hospital against eight criteria and it met every one. The criteria including respecting and involving people who use services, care and welfare of people who use services, co-operating with other providers, cleanliness and infection control and safeguarding people from abuse.

The hospital is part of Suffolk Community Healthcare and chief executive Dr Abigail Tierney said: “Our fantastic staff at Felixstowe Community Hospital should be proud of this achievement.

“This is our third excellent report in a row from the CQC and I want to thank everyone for their hard work and high standards.

“Their dedication was also recognised when everyone we surveyed in January said they would recommend all four of our community hospitals to their family and friends. In addition, almost everyone (99%) said they would recommend all the services we provide in the community.”

The CQC also looked at the personal care and treatment records of people using the hospital’s rehabilitation ward and minor injury unit and talked to patients and staff.

The report said: “One person said about the rehabilitation ward: ‘It is like a hotel, I will be sad to leave’. Another said: ‘I am very pleased with my treatment here’ and another said: ‘They keep it spotless’.”

It also noted: “We observed the interaction between staff and people who used the ... minor injury unit [and] in the rehabilitation ward. People told us they felt that the staff treated them with respect.”

The CQC regulates all care across the country, including hospitals, hospices and care homes.

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