December 10 2013 Latest news:
Tuesday, October 15, 2013
A minor injuries unit at a town’s hospital has been given top marks in a survey of patients after a busy summer.
The praise for the unit at Felixstowe Community Hospital follows last year’s Care Quality Commission inspection, which said the hospital’s nursing and support teams were faultless.
During the three-month summer period the minor injuries unit (MIU) was used by 1,820 adults and 450 children for help with gardening injuries, beach scrapes, allergic reactions and even two monkey bites sustained while patients were abroad.
The average length of stay was just 23 minutes, and patients praised the fast, effective treatment and said they would be willing to recommend it to friends and family.
They described the service as “superb” and “wonderful”.
The unit is part of Suffolk Community Healthcare, run by Serco with partners, South Essex Partnership Trust and Community Dental Services CIC.
MIU manager Lynn Lowdell said: “We are absolutely delighted with the results of this latest friends and family test, which show that 98% of people who used the unit would recommend it to others.
“Patients commented on the prompt treatment and high quality of care they received, and also praised the advice they were given on treating their injury when they got home.
“This is a testament to the hard work of our team in Felixstowe, who are all very proud of the service we provide.
“The MIU offers a fast, local alternative to the emergency department at Ipswich Hospital for a wide range of minor injuries, including cuts and bruises, bites, minor burns and scalds, sprains, strains, fractures, sports injuries and eye problems. We are open from 7am to 10pm every day and anyone who needs help can simply drop in.
“These survey results are brilliant news, but we will not become complacent and will continue working hard to provide the best possible service to our patients while finding ways to improve still further.”