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Highfield Residential Home rated inadeuqate by healthcare watchdog

09:45 13 February 2016

A file picture of a caring nurse and a resident.

A file picture of a caring nurse and a resident.


A residential home in Halesworth has been rated as inadequate - the second Bupa-run care home to be dealt the status so far this year.

Highfield Residential Home in Halesworth received the rating - the lowest on the Care Quality Commission’s (CQC) scale - following an unannounced inspection at the centre on October 16 and 23 last year.

Safety and leadership were found to be inadequate, while the home ‘requires improvement’ in the effective, caring and responsive CQC categories.

It was also found to be in breach of the Health and Social Care Act 2008 Regulations 2014, the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS).

A report compiled by inspectors read: “People told us they felt safe living in the service. However, were put at risk because care records and assessments did not clearly reflect all current areas of risk and how these should be managed to protect the person from harm. People told us they received their medicines when they needed them. However, we found that medicines were not managed and administered in a way which ensured people’s safety. People were not consistently supported to live full and active lives, and to engage in meaningful activity. Care planning was generic and not person centred.”

The centre was praised for its robust recruitment procedure, to ensure staff had the skills, qualifications and background to support people, and there were enough staff available to meet people’s physical and emotional needs. Staff also received appropriate training, supervision and appraisal.

While the inspection and rating criteria has changed, at its last CQC inspection in June 2014 the home was found to meeting all five of the former inspection criteria.

The latest rating comes less than a month after Ipswich nursing home Anglesea Heights, also run by Bupa, was rated as inadequate by CQC.

A spokesperson for Highfield Residential Home said: “We took immediate action to address the CQC’s concerns. Our staff are undergoing additional coaching and supervision and have received extra training on the checking and auditing of medicines. We have also further increased the participation of residents and their families in tailoring care to individuals’ needs. We are pleased the report found our people’s physical and emotional needs well met. The health and wellbeing of our residents is our top priority and we will continue to embed best practices at the home.”


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