Partly Cloudy

Partly Cloudy

max temp: 13°C

min temp: 7°C

ESTD 1874 Search

Ipswich: Internet flooring business Ideal Mats hit by NatWest technical woes

13:18 03 December 2013

Natwest suffering from online technical hitches

Natwest suffering from online technical hitches

The owner of a local internet sales business has been left angry and frustrated by technical woes at the Royal Bank of Scotland group.

shares

NatWest customer Ideal Mats, based at Purdis Farm, supplies mats and other flooring and sells on the web.

But owner Jacqui Munn said it had been unable to do business, because of technical problems across RBS group brands, including NatWest, on Monday, and it had still not been resolved at noon on Tuesday.

She said: “It has been horrendous. It is then end of the month. We haven’t been able to pay our suppliers and I have had to phone them to explain why.

“Yet the chief of NatWest has been on Sky television today to say everything is OK and had been resolved. But it hasn’t.

“And I have spoken to my NatWest business advisor and they are not sure what is happening. It is the lack of information which is so frustrating.”

Customers could buy their products on-line, she said, but without access to their bank account they couldn’t check the arrival of the payments.

“We are an online business, and I am always in and out of my bank account. But I can’t check whether we have been paid, or make any payments to suppliers.

“I have other issues with NatWest. I think we will be leaving them now,” she added.

Royal Bank of Scotland boss Ross McEwan today admitted that it had failed to invest properly in systems for decades as he apologised for the embarrassing IT failure on the busiest online shopping day of the year.

The glitch left customers of RBS and its NatWest subsidiary unable to use credit and debit cards for three hours yesterday evening while the banks’ websites and smartphone apps were also affected.

Mr McEwan said: “For decades, RBS failed to invest properly in its systems. We need to put our customers’ needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on.

“I’m sorry for the inconvenience we caused our customers. We know we have to do better. I will be outlining plans in the New Year for making RBS the bank that our customers and the UK need it to be. This will include an outline of where we intend to invest for the future.”

In May, another glitch left RBS and NatWest customers using mobile apps unable to access their accounts online.

It followed a major fiasco in June last year which saw payments go awry, wages appear to go missing and home purchases and holidays interrupted, and cost the group £175 million in compensation.

The group’s then chief executive, Stephen Hester, announced that he would forgo his annual bonus at the time in the light of the problems. He was recently succeeded by Mr McEwan, who ran RBS’s retail arm from August 2012 to September 2013.

The new boss admitted last month that the bank still receives far too many complaints “often on issues that would never arise if our systems and processes were more effective”.

shares

0 comments

A large police cordon around the Tesco Extra store in Great Yarmouth.

Picture: James Bass

A Tesco Extra in Great Yarmouth was evacuated and searched by bomb disposal crews following a hoax call.

The White Horse pub in Sudbury is selling Zebra, Camel and Bison at its special steak night

While squirrel has been popping up on the menu of adventurous restaurants across Suffolk in recent months, it appears that the people of Sudbury have even more exotic tastes.

Fish and chip shop blaze in Sible Hedingham

Two people were treated for smoke inhalation after a fire at a fish and chip shop in Sible Hedingham.

Sam Smith

Tickets for Sam Smith’s highly-anticipated show at Thetford Forest sold out in less than three quarters of an hour today.

The MSC Oscar en route in the North Sea to its next port of call.

Hundreds of ship-spotters are expected to line the shore as the Port of Felixstowe welcomes the world’s largest container ship on Monday – just two months after the last holder of the title sailed into the harbour.

Tawny owl

Two men who were suspected by police of being responsible for the illegal trapping and killing of a tawny owl in west Suffolk will not be charged.

The Causeway in Hitcham

Hundreds of pounds in cash and jewellery were stolen from a home in Hitcham.

All Star Wrestling at the Corn Exchange

It might be ‘fake’ - but you can’t say it’s not fun.

Fire fighters tackle tractor blaze

Fire fighters were called to a tractor that was ablaze in a field in Pettistree.

Temporary chief constable Gareth Wilson and police and crime commissioner Tim Passmore

Suffolk Constabulary is pledging to support a national campaign aimed at promoting trust, integration and cohesion within communities.

Most read

Most commented

Topic pages