Sunny

Sunny

max temp: 1°C

min temp: -2°C

ESTD 1874 Search

Ipswich: Suspensions at county’s 111 call centre prompt request for probe from Labour councillors

21:40 12 June 2014

The NHS 111 call centre

The NHS 111 call centre

PAGEPIX LTD 07976 935738

Labour councillors on two authorities are calling for an independent investigation into the suspension of two staff members from Suffolk’s NHS 111 call centre.

Ipswich Borough Council leader David Ellesmere and Suffolk County Council shadow spokesman for health and adult care, Sarah Adams, have also claimed the company running the non-emergency service, Care UK, should be barred from re-bidding for the contract when it comes up for renewal.

Care UK announced this week that it had suspended two employees, pending an investigation into management practices.

Although the company, which runs both the NHS 111 call centre in Ipswich and the out-of-hours GP service, insists there is no evidence to suggest any falsification of data or that patient safety was affected, the borough councillors want to see the matter brought before Suffolk County Council’s health scrutiny committee.

In a letter to the committee’s chairman Michael Ladd, Mr Ellesmere and Ms Adams said: “Care UK need to be open and transparent and give details of what has happened and why they took the very serious action of suspending staff.

“Without these details, many people will assume the worst and that patient safety may have been compromised. We do not believe that an internal investigation by Care UK into this incident is sufficient.

“The only way to get to the bottom of this is by a full, independent investigation.

“We also call on you to ensure, that whilst an independent investigation is ongoing, and before any recommendations from that investigation are implemented, that Care UK should not be allowed to re-bid for the contract to run the NHS 111 service.”

A Care UK spokesman said: “Care UK is investigating an allegation around management practice within our Ipswich call centre following an internal review of the way some call centre processes were handled.

“The performance reporting received by NHS commissioners cannot in any case be altered by anyone working within the service.

“The investigation relates only to suggestions of sub-optimal management practices within the call centre over the period since February 2014. Two individuals have been suspended while our investigation is completed.

“Care UK requires the utmost professional standards from its leadership team and our actions reflect the importance we place on such an issue.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

The frozen mere in front of the castle on the hill at Framlingham. Picture: Sophie Pope

A few years ago, I was strolling through Framlingham with Tom, one of my children, writes Terry Hunt, editor-in-chief of the EADT and Ipswich Star.

The National Sheep Association believes an immediate move away from the single market at the point of departure from the EU could be disastrous to UK sheep farmers.

Sheep farmers have warned that the Prime Minister’s announcements on trade pose “a huge risk” to the UK sheep sector.

Prime Minister Theresa May Credit:  Stefan Rousseau/PA Wire

The Prime Minister Theresa May is set to become the first foreign leader to make an official visit to the new US President Donald Trump.

RNLI (stock image) Picture: James Bass

A capsized kayaker was rescued from the water at the entrance of an Essex harbour.

Sunrise at a frosty Flatford. www.parrishcolmanphotography.co.uk

Freezing weather is likely to bring widespread ice and treacherous conditions across Suffolk and north Essex tonight with temperatures as low as -7C forecast for parts of the region.

Launch of Home-Start Suffolk: East Ipswich & Coastal's annual Jail and Bail fundraiser. Volunteers get locked up in Woodbridge's Shire Hall to be released when they raise enough sponsorship (or 'bail' money).

A Suffolk charity is seeking fundraising fugitives to join its rogues gallery in the slammer.

Stock image of firefighters

A car crashed off the road on the A12 near Yoxford, Suffolk, this afternoon (January 21).

Most read

Great Days Out

cover

Click here to view
the Great Days Out
supplement

View

Most commented

HOT JOBS

Show Job Lists

Streetlife

Newsletter Sign Up

Sign up to the following newsletters:

MyDate24 MyPhotos24