Partly Cloudy

Partly Cloudy

max temp: 13°C

min temp: 8°C

ESTD 1874 Search

Make the Right Call: Emergency nurse practitioner backs campaign as seasonal demand increases

13:17 04 June 2014

The emergency department at West Suffolk Hospital

The emergency department at West Suffolk Hospital


Seasonal demand at West Suffolk Hospital saw nearly 4,500 patients turn up at the A&E department last summer, according to figures.

Those patients are assessed on their arrival with many seen by the hospital’s emergency nurse practitioners who deal with minor injuries such as sprains and strains, wounds, foreign bodies in eyes, eye conditions, infections and minor fractures.

One of those, Grace Haystead, has worked in her role at the Bury St Edmunds hospital for 10 years.

She said: “We see 50% more patients in the summer than we do the winter and there are a proportion of patients who would be better seeing their GP or another service.

“We get a lot of patients who have been advised by their GP, practice nurse or NHS 111 to attend the A&E.

“Patients are triaged and from that we are able to determine which patients come and see an emergency nurse practitioner and who needs to see a doctor.”

Mrs Haystead has backed the EADT’s Make the Right Call campaign which aims to direct people towards the right healthcare provider whether it is their GP, pharmacy, NHS 111 or A&E, over the next three months.

She said: “The Make the Right Call campaign is extremely important because the more we are swamped with patients that can go elsewhere, the less time we can spend with the patients who are appropriately here. It slows down the whole system.”

As part of her role, Mrs Haystead, 53, assesses and diagnoses patients, requests X-rays and discharges patients to the care of their GP.

“We generally see patients who we term as minor injuries,” she added. “We sometimes refer to medical colleagues for assistance or advice, or colleagues in hospitals for admission.”


Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Police are investigating. File photo.

Two people were restrained and injured by a group of four men during an aggravated burglary in Great Leighs, near Chelmsford last night.

Suffolk County Council headquarters, Endeavour House, Ipswich

A Suffolk mother last night spoke of her relief after her autistic teenage son’s Special Educational Needs (SEN) support was reinstated by education chiefs who had earlier withdrawn it.

The roadworks on Newmarket Road in Bury at the railway bridge.

Motorists face a six-week road closure on one of Bury St Edmunds’ busiest roads as works to repair a broken bridge enter their third year.

Police continue to search the fields near the home of Peter and Sylvia Stuart in Weybread, Suffolk.

PHOTO: Nick Butcher

Detectives have said they have not given up in their quest to find the body of alleged Suffolk double murder victim Sylvia Stuart.

Ipswich Crown Court

A Kesgrave man accused of attempting to rape a schoolgirl has been cleared by a jury.

Joe Snell (left) and Toby Halls

Two boys with “hearts of gold” will be handed a BBC Radio 1 teen hero award for their charity work in Sudbury on Sunday, following the death of their close friend when he was just 13.

Spelling error on a sign in Framlingham

Prospective newlyweds could be given for being led down the wrong aisle after contractors got their words in a muddle.

Most read

Great Days Out


Click here to view
the Great Days Out


Most commented


Show Job Lists

Don't miss


Newsletter Sign Up

Sign up to the following newsletters:

MyDate24 MyPhotos24