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Mildenhall: Mabbs Hall care home handed improvement notice after inspectors found basic standards were not being met

09:22 27 November 2012

Mabbs Hall nusing home in Mildenhall.

Mabbs Hall nusing home in Mildenhall.


A CARE home has been told it needs to do more to protect the safety and welfare of its residents after inspectors found basic standards were not being met.


An unannounced visit to Mabbs Hall Care Home in Mildenhall by the Care Quality Commission (CQC), found that food and fluids were not being supplied in “sufficient quantities”, pressure sores were not being monitored and proper assessments were not being carried out on residents at risk of malnutrition or dehydration.

One resident was said to have sustained a serious injury due to “insufficient instructions available to staff on falls management and prevention”.

Yesterday, the regulator said they had issued a formal warning to owners MNS Care Plc and added that further action will be taken if improvements are not made.

Andrea Gordon, deputy director of operations (central region) for CQC, said: “The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Mabbs Hall Care Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service.”

A spokesman for the CQC said that an inspection in October found that one resident at the High Street-based home, who was at risk of pressure sores, was not monitored and had no care plan in place. As a consequence the resident developed a serious pressure sore.

Inspectors also reported that weight loss updates for several people had not been monitored or managed and several falls and nutrition risk assessments contained incorrect calculations.

Tracey Mordecai, manager of Mabbs Hall, which can accommodate 29 people, said: “We were recently inspected by the CQC and we were issued with some improvement notices. Unfortunately Mabbs Hall has suffered from a high turnover of managers in the past year which has led to falling standards. However, I am 100% committed to my role as new manager and intend to remain at Mabbs Hall for some time.”

She added: “All the requested work from the improvement notices has been completed and we look forward to welcoming CQC back to the home in order to show them the progress that has been made.”

If improvements are not made CQC has a range of enforcement powers including restricting or cancelling services.



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