Partly Cloudy

Partly Cloudy

max temp: 29°C

min temp: 17°C

ESTD 1874 Search

Orford: Orange mobile phone customers still cannot get any signal four months after transmitter was damaged in tidal surge

09:55 12 March 2014

Mobile phone signal down for three months in Orford

Mobile phone signal down for three months in Orford

Mobile phone users in a Suffolk village are still suffering the effects of last December’s tidal surge.

Villagers in Orford have been without coverage since December 6, when a transmitting station on Orfordness was damaged by flooding.

With the service still to be restored, Orange customers are demanding action from the network operator.

Michelle Golder is counting on her mother to help keep catering firm The Mixing Bowl in business. She said: “We sell to farm shops and cafes around the county and I rely on my mobile for everything.

“I had to give my phone to my mother, who lives on the other side of Framlingham and calls my home number with messages.

“I stopped my direct debit within the first couple of weeks and was sent a text message saying my phone had been barred. It said I would have to pay the bill to access a voicemail which turned out to be from Orange telling me my phone had been barred.

“The most frustrating thing is not getting a straight answer about when this problem will be fixed.

Parish clerk Marie Backhouse said: “This is affecting quite a few people in Orford who have been unable to get anywhere with Orange. It all started when the mast on Orfordness suffered damage at the beginning of December.”

In an effort to restore a connection for Harbourmaster Philip Attwood, Orange sent equipment which required an internet connection his quayside office does not have. “It looks very pretty but is as much use as a chocolate fireguard,” he said.

“My number is available online for people who use the river. More seriously, it is used by the Border Agency and Customs and Excise. I also receive about three 999 calls a year.

“The reason I use Orange is because it was the only reliable signal operating at sea level.

“Access to the mast is restricted because engineers have to come to the quay and be taken over by boat.”

A spokeswoman for Orange’s parent company EE said: “There is considerable flood damage to one of our sites and this is affecting service in the Orford area. We can reassure customers that we are working to fix this as quickly as possible and apologise for any inconvenience caused while repairs are carried out.”

The EADT launched the Let’s Get Connected campaign last year to raise awareness of the poor mobile phone coverage in Suffolk and fight for better service from network providers.

0 comments

CCTV footage of Linstead Parva burglary suspect

Three suspects broke into the Linstead Farm and Garden Machinery shop in Linstead Parva and made off with farming and gardening tools worth in the region of £5,000.

Stephen Cook of Churchgate Books

Have changing fashions doomed the traditional second-hand book shop, or has the rise of the internet just meant people have to move with the times?

Dalian Atkinson playing for Ipswich in 1988. (Photo by Bob Thomas/Getty Images)

An inquest is to be opened today into the death of ex-Ipswich Town footballer Dalian Atkinson after he was shot with a police Taser.

File picture of police car.

A motorcyclist has died after his bike was in a collision with a van in Witham yesterday afternoon.

Bacton Community Middle School development plans. Left to right, David Barker MBE, chairman of Westhorpe Parish Council, Phil Webb, chairman of Wyverstone Parish Council and chairman of Bacton Parish Council Richard Peaty.

Suffolk County Council has been accused of hypocrisy over the Olympic legacy – just days after it backed calls for people to get more active in the wake of the UK’s medal success.

Police at the scene of the incident in Birds Green, Rattlesden.

A 73-year-old man arrested following the sudden death of Beryl Mary Taylor at Rattlesden in July has been re-bailed to return to police in November.

Tally Ho Trotters visited the Town Hall ahead of the farewell event

There are just 10 days left before the town’s special guests disappear.

Most read

Great Days Out

cover

Click here to view
the Great Days Out
supplement

View

Most commented

HOT JOBS

Show Job Lists

Streetlife

Newsletter Sign Up

Sign up to the following newsletters:

MyDate24 MyPhotos24