Overcast

Overcast

max temp: 10°C

min temp: 10°C

ESTD 1874 Search

The pigs are coming. Find out more about

Pigs Gone Wild

here.

Orford: Orange mobile phone customers still cannot get any signal four months after transmitter was damaged in tidal surge

09:55 12 March 2014

Mobile phone signal down for three months in Orford

Mobile phone signal down for three months in Orford

Mobile phone users in a Suffolk village are still suffering the effects of last December’s tidal surge.

Villagers in Orford have been without coverage since December 6, when a transmitting station on Orfordness was damaged by flooding.

With the service still to be restored, Orange customers are demanding action from the network operator.

Michelle Golder is counting on her mother to help keep catering firm The Mixing Bowl in business. She said: “We sell to farm shops and cafes around the county and I rely on my mobile for everything.

“I had to give my phone to my mother, who lives on the other side of Framlingham and calls my home number with messages.

“I stopped my direct debit within the first couple of weeks and was sent a text message saying my phone had been barred. It said I would have to pay the bill to access a voicemail which turned out to be from Orange telling me my phone had been barred.

“The most frustrating thing is not getting a straight answer about when this problem will be fixed.

Parish clerk Marie Backhouse said: “This is affecting quite a few people in Orford who have been unable to get anywhere with Orange. It all started when the mast on Orfordness suffered damage at the beginning of December.”

In an effort to restore a connection for Harbourmaster Philip Attwood, Orange sent equipment which required an internet connection his quayside office does not have. “It looks very pretty but is as much use as a chocolate fireguard,” he said.

“My number is available online for people who use the river. More seriously, it is used by the Border Agency and Customs and Excise. I also receive about three 999 calls a year.

“The reason I use Orange is because it was the only reliable signal operating at sea level.

“Access to the mast is restricted because engineers have to come to the quay and be taken over by boat.”

A spokeswoman for Orange’s parent company EE said: “There is considerable flood damage to one of our sites and this is affecting service in the Orford area. We can reassure customers that we are working to fix this as quickly as possible and apologise for any inconvenience caused while repairs are carried out.”

The EADT launched the Let’s Get Connected campaign last year to raise awareness of the poor mobile phone coverage in Suffolk and fight for better service from network providers.

0 comments

A road/rail vehicle used to install new overhead wires at Shenfield in Essex.

If it’s a bank holiday, Network Rail must be closing the main line to London again!

Chris May's family: Mum Lorraine May and sisters Gemma and Charlene May.

The family of missing Kelvedon man Chris May have asked anyone withholding any information which might help solve his disappearance to call police and help end their “suffering”.

Photo issued by Essex Police of James Fairweather. Photo: Essex Police/PA Wire

A double murderer who killed two people in less than three months hopes to appeal his jail sentence on the grounds it is “excessive.”

The fire in Ipswich Road, Naughton was reported at 6.10pm.

Firefighters tackled a chimney blaze in a Suffolk village on Wednesday evening.

Suffolk County Council and Active Norfolk Aviva Women's Tour media ride launched in Southwold on Wednesday 25th May.

Some of the best female cyclists in the world visited Suffolk yesterday as preparations for next month’s Aviva Women’s Tour.

Clive Hambling, pictured with with his 1958 Ford Consul at a previous event.

More than 50 classic vehicles are to be displayed along the seafront of a Suffolk town this bank holiday weekend.

Watch the new equestrian challenge

There are just days to go until the gates open for the 2016 Suffolk Show, and with an action packed programme set to please visitors, organisers have shared their top 10 new things to enjoy at this year’s show:

Most read

Great Days Out

cover

Click here to view
the Great Days Out
supplement

View

Most commented

HOT JOBS

Show Job Lists

Streetlife

Newsletter Sign Up

Great British Life

Great British Life
MyDate24 MyPhotos24