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Stansted Airport: IT glitch at customs desks results in long queues

22:41 30 April 2014

Delays at Stansted Airport due to IT problems

Delays at Stansted Airport due to IT problems


An IT glitch has resulted in delays at Standsted Airport this evening.

Lengthy queues have formed after a fault on UK Border Force computers at the airport as well as Heathrow, Gatwick, Birmingham and Manchester.

Extra staff have been called in to reduce the delays, which are said to be affecting non-EU passengers in particular.

Stansted Airport have apologised for the border delays via their Twitter account and said: “IT problems with UK Border Force systems are causing longer queues than normal tonight - please be patient, extra staff are on hand.”

The problem is reported to be affecting the customs desks as well as self-service e-Passport gates - which use facial recognition equipment to match a person with their passport.

A spokesman from the UK Border Force said: “We are currently experiencing temporary IT problems which may add to the time taken to conduct passport checks.

“We are working to rectify this issue and are providing extra staff to get passengers through the controls as quickly as possible. Our priority remains security of the border.”


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