September 16 2014 Latest news:
Saturday, June 21, 2014
A concerned mum has criticised Anglian Water for failing to fix a leak which she claims led to her son skidding on his bike and crashing into a wall.
The leak, emanating from a cracked drain, occurred in a much-used alleyway off First Avenue in Sudbury. It was repeatedly reported to Anglian Water by nearby residents, but it took the company four weeks before they came out to fix it.
According to Ellena Dodds, during this time the pathway – which is the main access way to a children’s play area and school – became muddy and slippery with algae. This, she said, led to her 10-year-old son Yusuf’s accident.
Ms Dodds said: “The leak started four weeks ago and it was reported numerous times because it’s a main access way. Anglian Water kept saying they would get it looked at, but they didn’t even consider the extent of the problem and they even accused me of exaggerating.
“Then on Thursday, Yufus skidded on the algae, hit a wall, came off his bike and fell straight onto his face. He has some nasty scars on his face and it has really put him off using his bike.
Yusuf, a student at Woodhall Primary School, also enjoys acting and boxing but has been unable to do either since the fall because of his injuries.
Last night, Anglian Water apologised for not attending to the leak sooner.
Emma Staples, from the water company, said: “The length of time it took us to carry out the repair falls well below the standards we set ourselves and we are extremely sorry that this has resulted in upset to our customers who conscientiously reported it to us.
“The pipe was repaired last Friday and we have spoken to the customers concerned to apologise directly.”