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Suffolk: Ambulance service will take on board the results of research project

PUBLISHED: 10:14 27 August 2014 | UPDATED: 10:53 27 August 2014

Health chiefs in Suffolk are confident people will see more improvements in the region’s ambulance service after the results of a public research project were published.

More than 330 people took part in surveys and telephone interviews as part of the joint project between the East of England Ambulance Service Trust and Healthwatch Suffolk.

According to the research, positives for the service included the treatment patients receive and the service they get, while negatives focused around areas including waiting times and equipment failures.

Tessa Church, general manager of emergency operations in Suffolk, said: “Combining these views with the six priorities set out by our chief executive Anthony Marsh and the integration with many parts of the NHS in Suffolk we are improving the Ambulance Service for the people of Suffolk.”

“I would like to thank everybody who took the time to respond to our survey and as you see services improve in your area you will know that you played your part in these improvements.”

The results will be used by the trust to focus on patient experience and when looking into service improvements.

It will also be used by commissioners as part of a continuing review of health and social care services in Suffolk.

Tony Rollo, Healthwatch Suffolk chairman, added: “It is important that any changes or improvements to the delivery of services in our county are genuinely informed by the views and experiences of local people. Our role is to work with the trust and commissioners to ensure that people’s views are heard and that plans are delivered with patients at their heart. The Health and Social Care Review in Suffolk is an ideal opportunity to achieve this.

“We will be working with the East of England Ambulance Service, local commissioners and providers to take forward the findings of this report and track improvements.”

Visit www.healthwatchsuffolk.co.uk for more details on the project and recommendations which have been developed in light of what people have said.

Stowmarket Road in Great Blakenham was closed on Saturday night after a car left the road and crashed into a house.

Police have named the van driver who died in an accident on the Orwell Bridge on Friday as 67-year-old Michael (Mick) Rayner from Essex.

A new customer service office has opened in Sudbury as Babergh and Mid Suffolk councils prepare to move their main operations to Ipswich where they will share Suffolk’s Endeavour House headquarters.

Road crews from Highways England will be working at the following sites on East Anglia’s busiest roads over the next week – so this is where drivers can expect to find delays:

Colchester MP Will Quince was visibly moved as the House of Commons passed a new law giving parents the right to compassionate leave from work after suffering the tragedy of stillbirth.

The snooker area at Bears Pool & Snooker Club in Ipswich has now opened following the venue relaunch this summer.

A primary school student is counting down the days until the Bury St Edmunds Round Table fireworks display after winning an artwork competition to be the VIP.

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