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Suffolk/Essex: Ambulance Trust may not be able to cope if demand continues to increase, new director says

15:00 31 July 2014

Paramedics called to scene of motorcycle crash

Paramedics called to scene of motorcycle crash

Demand for the East of England Ambulance Service Trust (EEAST) is reaching a threshold beyond which it will be difficult to cope, according to a new director.

Matt Broad, appointed in late May as locality director for Norfolk, Suffolk and Cambridgeshire, said calls were increasing in number so much that, “we are going to reach a threshold of what we can cope with as a service.”

Speaking at a meeting of the EEAST board, Mr Broad added: “If it continues to grow that is a very worrying picture… we are going to reach very soon a plateau in where we can go.”

During the meeting the chief executive of the trust, Dr Anthony Marsh, said there had been a “substantial increase in 999 calls this year from last year without any increase in staff. There is light at the end of the tunnel but it is a very long tunnel.”

Interim Trust Board Chair Sarah Boulton added: “I don’t think we should be under any illusions that actually there are some side effects as a result of that pressure.”

The Trust are currently in the process of recruiting 400 student paramedics in 2014 and 2015, 341 of these have already been recruited.

In June the ambulance trust received an additional 1,680 calls over contract in Norfolk, Suffolk and Cambridgeshire.

The trust’s control room for the three counties typically receives between 800 and 1,200 calls a day.

A report presented by Mr Broad to the board meeting said: “Current activity has put significant pressure on the Trust’s ability to meet national targets.

“A sustainable service delivery and performance position is also dependent upon core staffing levels at the correct clinical grades which, although now in the process of being attained, will take significant time.

“The volatility of performance in terms of national and local standards and the ability of the Trust to deliver a consistently good and patient centred service to its patients will continue until such time as the six priority work streams are more fully addressed.

“Good progress has happened to date and it is essential that the whole organisation continues to work towards these goals in order to provide a safe and appropriate service to the region’s population.”

The revelation comes after news that Ipswich Hospital may “change the set up” of its emergency department after the busiest week in its history.

Last week nearly 1,750 came through the doors of the department either via ambulances or as walk-ins.


  • @royg..what you and this new director are completely overlooking is that both Essex and Suffolk are growing areas !, not only with the number of new properties being built every year, but also the immigrants, who contrary to what the tories say are still pouring into our country in their droves !, and of course having loads of children !

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    Thursday, July 31, 2014

  • The reason it has reached this unsustainable level is for a number of reasons. You cannot visit your local doctor at the weekend they are closed and the hospitals are closed except A&E. The 111 service is manned by non medical staff who are not willing to risk a mistake and default to suggesting you call an ambulance. Also people need to be educated about when to call 999 if you looked at the statistics the same people call an ambulance or attend A&E regularily. Some people will attend A&E up to 50 times a year these people need educating.

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    Thursday, July 31, 2014

  • Obviously my comment should have read "if" Is this the man Stuart White was interviewing on Look East ?, he has been given a £50,000 pa increase and it sound like he has not even got a clue !

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    Thursday, July 31, 2014

  • "may not be able to cope f demand continues to increase" new Director says ?, how on earth has a person like this even got the high paying post ?, of course 'Demand' will increase, you obviously do not even understand the basics !, I would quit now if I were you !

    Report this comment


    Thursday, July 31, 2014

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