Partly Cloudy

Partly Cloudy

max temp: 9°C

min temp: 5°C

ESTD 1874 Search

Suffolk: Passenger satisfaction levels increase but Greater Anglia still among country’s worst rail companies

10:41 29 January 2013

Satisfaction levels in Greater Anglia has risen by 10% in less than a year.

Satisfaction levels in Greater Anglia has risen by 10% in less than a year.

Archant

RAIL passengers in East Anglia have dramatically increased their confidence in the service provided by Greater Anglia, according to new figures released by the official rail watchdog.

shares

Passenger Focus published its official National Passenger Survey (NPS) which revealed that 83% of travellers in the Greater Anglia region were satisfied with the rail service in the final months of last year.

In stark contrast, travellers were the least satisfied in the country in March 2012 when satisfaction levels fell to 73%.

But today’s findings shows Greater Anglia is the most improved service in terms of overall satisfaction since then, with a 10% increase more than double the improvement of any other train company in the last 10 months.

Only 4% of the 2,120 people surveyed between the start of September and the middle of November in 2012 said they were either dissatisfied with the service or labelled it poor.

However, only 37% of passengers said they were getting value for money – the joint-worst in the country – with 42% claiming it was poor or unsatisfactory.

And despite the improvement in customer service levels, Greater Anglia still ranks as the joint fourth-worst service out of the 23 national rail companies compiled, with 85% the national average.

Passenger Focus chief executive, Anthony Smith, said: “Passengers are saying the quality of rail services is improving.

“The combination of increased income from fares, government investment and a clearer focus on performance and dealing with disruption is beginning to pay off.”

What do you think? Are you satisfied with Greater Anglia’s performance? Let me know your thoughts by emailing me at matthew.stott@archant.co.uk

shares

4 comments

  • GAs performance may be better than NXEA, but then they were appalling. It shouldnt detract from the fact that we are paying just about more than anyone else in the country for our rail travel. Why arent our MPs doing something about that (ah yes they're letting the chauffeur driven car take tha strain).

    Report this comment

    trevorwoolnough

    Tuesday, January 29, 2013

  • Don't you just love the trail of toilet paper "etc" that is shown in the photograph...

    Satisfaction levels in Greater Anglia has risen by 10% in less than a year.

    Report this comment

    John Alborough

    Tuesday, January 29, 2013

  • Glad I am one of the 17% the other 83% must have been drunk or deluded

    Report this comment

    NOEXCUSE

    Tuesday, January 29, 2013

  • government investment what government investment we have not had any on the east coast mainline. To be fair to Greater Anglia they are a great improvement on their predecessors, however good they are their static’s will never be good as they have to deal with old rolling stock, and ancient infrastructure that are continually breaking down.

    Report this comment

    A Smith

    Tuesday, January 29, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

The fire broke out in a kitchen of a ground floor flat High Street North, West Mersea at 8pm.

Firefighters tackled a flat blaze in north-east Essex on Thursday night.

Jonny Williams, pictured during his loan spell at Ipswich Town earlier this season

Ipswich Town have completed a sensational double swoop moments before the 5pm ‘emergency’ loan deadline – landing Jonny Williams and Zeki Fryers from Crystal Palace.

Network Rail engineers carried out essential track repairs in the tunnel near Ipswich train station. It started at 11pm and is expected to finish at 5am on Friday.

Rail services in Suffolk were delayed on Thursday night due to emergency engineering work.

The search and rescue operation off the coast of Felixstowe.

Two illegal immigrants plunged to their deaths in north-east Essex after desperately jumping from a ship in an attempt to swim to shore after a failed attempt to smuggle themselves in to the UK, an inquest has heard.

A Hyundai i20, BMW 120 and another vehicle, unknown at this stage, were involved in the collision on the A14 eastbound at Beyton at 7.50pm, police said.

A three-vehicle crash on the A14 near Bury St Edmunds injured three motorists tonight.

Strikes in Byford Road, Sudbury was hit by ram raiders

A stolen Land Rover was used to smash down the door of a bowling alley in Sudbury last night, before the raiders stole money and a change machine from inside the building.

Roe deer feeding in oilseed rape field, Suffolk, by Kevin Sawford

An award-winning wildlife photographer will be giving an illustrated talk on his craft to a group of like-minded enthusiasts.

A bus and a woman have collided in St Andrew's Street South, Bury St Edmunds.

A young woman has been taken to hospital after being involved in a collision with a bus in Bury St Edmunds.

A 27-year-old woman was jogging in Grove Road when a cyclist grabbed her buttock as he cycled past at around 6.30pm on Tuesday,  March 10.

Police are linking three sexual assault incidents in Felixstowe, it was announced today.

Most read

Most commented

Topic pages