Partly Cloudy

Partly Cloudy

max temp: 19°C

min temp: 15°C

ESTD 1874 Search

The pigs are coming. Find out more about

Pigs Gone Wild

here.

Suffolk: Passenger satisfaction levels increase but Greater Anglia still among country’s worst rail companies

10:41 29 January 2013

Satisfaction levels in Greater Anglia has risen by 10% in less than a year.

Satisfaction levels in Greater Anglia has risen by 10% in less than a year.

Archant

RAIL passengers in East Anglia have dramatically increased their confidence in the service provided by Greater Anglia, according to new figures released by the official rail watchdog.

Passenger Focus published its official National Passenger Survey (NPS) which revealed that 83% of travellers in the Greater Anglia region were satisfied with the rail service in the final months of last year.

In stark contrast, travellers were the least satisfied in the country in March 2012 when satisfaction levels fell to 73%.

But today’s findings shows Greater Anglia is the most improved service in terms of overall satisfaction since then, with a 10% increase more than double the improvement of any other train company in the last 10 months.

Only 4% of the 2,120 people surveyed between the start of September and the middle of November in 2012 said they were either dissatisfied with the service or labelled it poor.

However, only 37% of passengers said they were getting value for money – the joint-worst in the country – with 42% claiming it was poor or unsatisfactory.

And despite the improvement in customer service levels, Greater Anglia still ranks as the joint fourth-worst service out of the 23 national rail companies compiled, with 85% the national average.

Passenger Focus chief executive, Anthony Smith, said: “Passengers are saying the quality of rail services is improving.

“The combination of increased income from fares, government investment and a clearer focus on performance and dealing with disruption is beginning to pay off.”

What do you think? Are you satisfied with Greater Anglia’s performance? Let me know your thoughts by emailing me at matthew.stott@archant.co.uk

4 comments

  • GAs performance may be better than NXEA, but then they were appalling. It shouldnt detract from the fact that we are paying just about more than anyone else in the country for our rail travel. Why arent our MPs doing something about that (ah yes they're letting the chauffeur driven car take tha strain).

    Report this comment

    trevorwoolnough

    Tuesday, January 29, 2013

  • Don't you just love the trail of toilet paper "etc" that is shown in the photograph...

    Satisfaction levels in Greater Anglia has risen by 10% in less than a year.

    Report this comment

    John Alborough

    Tuesday, January 29, 2013

  • Glad I am one of the 17% the other 83% must have been drunk or deluded

    Report this comment

    NOEXCUSE

    Tuesday, January 29, 2013

  • government investment what government investment we have not had any on the east coast mainline. To be fair to Greater Anglia they are a great improvement on their predecessors, however good they are their static’s will never be good as they have to deal with old rolling stock, and ancient infrastructure that are continually breaking down.

    Report this comment

    A Smith

    Tuesday, January 29, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

Dougie and Sheila Gedny with their daughter Linda Main at the completion of Upper Abbey Farmhouse at Leiston.

A Suffolk woman has returned to the house where she was born more than 70 years ago to see it fully restored following a fire.

Nitro Circus Live at Foxhall Stadium.

Despite poor weather threatening to ruin the event, American-based stunt group Nitro Circus brought their thrill-a-minute travelling show to Foxhall Stadium this weekend.

Will Young at Newmarket Nights - photos by Simon Traylen

Evergreen pop star Will Young showed he remains a hit with fans as crowds flocked to see him perform at Newmarket racecourse.

Race for Life in Nowton Park, Bury St Edmunds has been cancelled due to heavy rain overnight.

Today’s Race for Life event in Bury St Edmunds has been cancelled due to heavy raining and flooding at Nowton Park.

The e-fit police have issued in the investigation of a rape in Brandon

Fifteen people spoke to police carrying out checks in the area of a sex attack – one week after it happened near a primary school in Brandon, near Thetford.

The Pigs Gone Wild trail covers key Ipswich landmarks

There were shrieks of delightthis morning as children scrambled over concrete plinths holding some exciting new additions to Ipswich town centre.

Colchester GV: Osbourne Street bus station

A woman has been ordered to pay £470 for dropping a cigarette end in Colchester town centre.

Most read

Great Days Out

cover

Click here to view
the Great Days Out
supplement

View

Most commented

HOT JOBS

Show Job Lists

Streetlife

Newsletter Sign Up

Sign up to the following newsletters:

Great British Life

Great British Life
MyDate24 MyPhotos24