Partly Cloudy

Partly Cloudy

max temp: 9°C

min temp: 5°C

ESTD 1874 Search

Suffolk: Review into community healthcare service shows no evidence of harm coming to patients

18:55 22 January 2014

Bosses at the private firm providing community healthcare in Suffolk were told last night that there was no room for complacency as a review into the service showed “no evidence” of harm coming to patients.

shares

Health chiefs told Serco now was the time to kick on and start improving vital areas in the service, which has come under heavy criticism in recent months for missing key performance targets.

A four-month Quality Review was ordered after concerns were raised about community healthcare and monitoring of the service by the Ipswich and East Suffolk and West Suffolk clinical commissioning groups showed targets were being missed.

Dr Imran Qureshi, chairman of the clinical executive of the Ipswich and East Suffolk CCG, said it was vital that the review was carried out so they could address potential quality issues.

He added: “Both clinical commissioning groups and Serco are continuing to work together to make sure the necessary changes do happen. The CCGs will support Serco in its transformation work and patients can be assured that safety and quality remain the priority.”

“This is about keeping pressure on them and also supporting them to make sure they do what they were tasked to do.”

Giving evidence during Suffolk County Council’s Health Scrutiny Committee yesterday, Abi Tierney, Serco development director, conceded that issues in areas including staff morale did need to be addressed, but stressed that improvements were being made.

She added: “We are deeply committed to the delivery of high-quality patient services, so this review is very good news, but it also highlights some areas for improvement, including the recruitment and retention of good staff, better communication with GPs and health commissioners and better performance from equipment stores.”

Yesterday it was revealed that Serco had entered into a partnership agreement with Bromley Healthcare.

The aim of the partnership is to improve the community healthcare service currently being offered in Suffolk.

shares

2 comments

  • it staggers me that it has come to this. We now have to be reassured that after accepting a criminally low bid to run these services from Serco , the best our health 'watchdogs' can do is say that at least patients aren't being harmed. Marvelous !

    Report this comment

    Nigel Large

    Wednesday, January 22, 2014

  • Wow, measuring the quality of healthcare by whether harm to patients has occurred or not... used to be about curing, how peoples expectations change.

    Report this comment

    trevorwoolnough

    Wednesday, January 22, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Man rescued after car carshes into pond

A driver was left stranded on top of an upturned car in the middle of a pond after the vehicle left a country road in the early hours of this morning.

One sixth form in Ipswich

West Suffolk College is forming a partnership with the biggest sixth form in Ipswich in a move which brings together two of the counties “strongest” education providers.

Secretary of State for Transport Patrick McLoughlin visited Andrew Harston, Director Shortsea of ABP, during a tour of Ipswich Haven Marina.

Transport Secretary Patrick McLoughlin got a first-hand look at the problems facing villagers on the A12 in Suffolk as he travelled from Ipswich to Lowestoft.

Health minister and Suffolk MP Dan Poulter last night labelled the move a step in the right direction, saying it will hugely benefit patients.

Evening and weekend GP services could return to Suffolk as early as this summer, it can be revealed today, but a reduction in the anticipated funding means just one centre will initially open to patients.

New smart tickets are to be introduced by Abellio Greater Anglia.

Season ticket holders on Abellio Greater Anglia trains are set to be among the first in the country to get a new plastic “smart ticket” later this year.

Sexual assault reported in Braintree

A teenage girl has reported being grabbed from behind and sexually assaulted in Braintree, Essex.

Tony Nelson took this photo of the rhea close to the water tower just outside Hollesley. Photo: cTony Nelson 2015

An exotic bird seen roaming the Suffolk countryside has been safely captured and taken in by an animal sanctuary.

James Attfield, who was murdered in Colchester, pictured with a picture frame

Anyone with information about the murder of James Attfield is being asked to “test their conscience” one year on from his death.

Shadow cabinet minister Rachel Reeves is at Saints coffee shop in Ipswich meeting voters.

Shadow Work and Pensions Secretary Rachel Reeves was highlighting two of Labour’s most distinctive policies during a visit to Ipswich as part of David Ellesmere’s election campaign.

The fire broke out in a kitchen of a ground floor flat High Street North, West Mersea at 8pm.

Firefighters tackled a flat blaze in north-east Essex on Thursday night.

Most read

Most commented

Topic pages