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Update: Normal service resumes at Ipswich train station after ‘over-running engineering works’ cause major delays and cancellations

14:10 11 August 2014

Widespread disruption at Ipswich train station on Monday morning

Widespread disruption at Ipswich train station on Monday morning

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Over-running engineering work was blamed by Greater Anglia for causing chaos for rail commuters in Ipswich this morning.

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A number of services to London Liverpool Street, Cambridge, Norwich and Felixstowe were cancelled or heavily delayed at short notice from 6am onwards.

Commuters have spoken of their frustration, calling on Greater Anglia to invest more in the service to rectify the “poor show”.

The train operator has said all lines have now re-opened and services have returned to normal following “earlier over-running engineering works between Ipswich and Stowmarket”.

Disruption at the station continued until around 10am, with only minor delays reported afterwards.

Earlier, East Midlands Trains and First Capital Connect services stepped in as replacement services, while First Bus Group accepted train tickets on journeys to Woodbridge, Felixstowe and Stowmarket.

An Abellio Greater Anglia spokesman said: “We apologise to passengers inconvenienced by the severe disruption which affected some of our services this morning. The delays and cancellations were caused by over-running engineering work in the Ipswich area. We were able to re-introduce the normal timetable from 06.30 onwards, but there were consequential delays until 10am.

“The team at Network Rail have assured us that they are taking all appropriate actions to prevent a repetition of this morning’s problems - including better project oversight; improved resource management; more robust contingency planning and the earliest possible advice of any problems which do occur.”

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10 comments

  • Need to go back to the steam engines ! I traveled to London and back weekly in the 60 's and we never had a problem .

    Report this comment

    Violet Adlam

    Wednesday, August 13, 2014

  • Get on board and join our Great Eastern Rail Campaign for a better faster service on the Norwich to London line. Well over 500 people signed up since the end of July. To sign up visit www.newanglia.co.ukgerailcampaign and follow the campaign on twitter #GERailcampaign.

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    @emmanewanglia

    Tuesday, August 12, 2014

  • Simon K - did you actually APPLY for compensation? They don't simply come up to you and "offer", you know! You need to pick up an official "Delay-Repay" form at the station (either from Customer Services or ticket desk), fill it in, and send with your ticket (it's post free). So far, my own compensation claims have always been met.

    Report this comment

    blue&white

    Monday, August 11, 2014

  • It took me three hours to get home to Ipswich from Norwich on Thursday afternoon. No apologies at this end, no offer of a refund.

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    Simon K

    Monday, August 11, 2014

  • The problem with Network Rail is they don't care about their disruption. There is absolutely no reason why both the mainline and East Suffolk Line (and the Felixstowe Branch Line) should both be affected. The common rails from Ipswich station cannot be subject to engineering works all the time.

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    Ipswich Entrepreneur

    Monday, August 11, 2014

  • This is why modern train travel in Britain is so safe... they just don't run half the time. They actually have a very extensive API detailing all possible specific scenarios and there is little excuse why they cannot communicate this better. The operating companies drag their feet when its circumstances beyond their control, seem to forget that they are supposed to be providing a service after all and that they are the customer-facing party. No one likes Mondays but its obvious, if there is a problem on a Monday morning with cancelled or delayed trains... its Sunday's engineering works overrun.

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    Ipswich Entrepreneur

    Monday, August 11, 2014

  • Just a point of fact: over-running engineering works are NOT caused by Greater Anglia (the train operator) but by Network Rail and its contractors. In fact such over-running causes train operators such as GA huge problems which they have to try to overcome. Where the operators do fall down, time after time, is in offering information to passengers ... but even they can't do much if they have no idea of when the engineering works will finish. But all this does make train a gamble, which it shouldn't be.

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    Baptist Trainfan

    Monday, August 11, 2014

  • Yet again over running engineering works. Only the other week they were saying they were taking steps to prevent this happening again and to provide proper information . Nothing has changed though. What a surprise As usual of course they have no contingency plan. The current management team are simply not up to the job. It is just excuse after excuse What will it be tomorrow. Signalling problems, staff shortages, train breakdowns or shortage of trains?

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    BobE

    Monday, August 11, 2014

  • The trains are an absolute joke. Just dropped someone off at Darsham to go to Woodbridge, no idea if they got there or not (I suspect not). Are you supposed to check the stupid web site every time you want to take a short journey? It's no wonder people stick to driving around in cars in preference to something that is slower, less comfortable, more expensive and completely unreliable (unless someone wants to resurrect British Leyland)

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    jakeb

    Monday, August 11, 2014

  • Tell us another one do

    Report this comment

    jungle boy

    Monday, August 11, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

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