Partly Cloudy

Partly Cloudy

max temp: 14°C

min temp: 8°C

Search

West Suffolk: Serco’s services are “safe” says clinical commissioning group

PUBLISHED: 11:30 30 January 2014 | UPDATED: 18:22 03 February 2014

Health experts have eased fears over the county’s community health services by insisting they are safe – but say major improvements still need to be made.

A joint report between the West Suffolk and Ipswich and East Suffolk Clinical Commissioning Groups (CCGs) concluded that Serco’s services were “provided safely”.

The review was prompted after concerns were raised by GPs over the quality of service, while Suffolk County Council issued a critical report of Serco earlier this month.

However, members of West Suffolk CCG were generally positive about Serco’s service during the group’s board meeting yesterday.

Chief officer Julian Herbert said: “I’m really pleased that we have confidence that the service is safe, but there are a number of other areas that need to be improved and worked on.”

Dr Anne Nichols, chairman of clinical engagement group, said morale among staff was low and that lots of agency staff were being used, although Serco’s methods for measuring patient feedback were hailed as both a significant improvement on the previous system, and one of the best in the country generally.

The same report found that Serco were failing to meet 49 of 183 key performance indicators, while a separate report said the CCG had raised three contractual issues where Serco was failing to deliver.

However, Mr Herbert said that Serco had been charged with improving the service, and were doing a good job in the circumstances.

He added: “We wanted innovation and change in the system, which they are bringing.”

Dr Rakesh Raja also pointed to Serco’s recently-announced partnership with Bromley Healthcare and its appointment of a new medical director as “changes in Serco that are really positive.”

1 comment

  • If "concerns were raised by GP's over the quality of service" ?, surely something must be wrong ?, or are their opinions now being ignored, just like the voters ?, how long ago was it Cameron stood at the dispatch box and said "the NHS is safe in our hands" ?, he ought to be charged with misleading Parliament !

    Report this comment

    freedomf

    Thursday, January 30, 2014

A future mob boss toiling in the engine shed, a world movie premiere, and American football at Portman Road – Debach Airfield Museum’s records are a treasure trove of wartime stories.

A person has died after being hit by a train at Colchester tonight, despite the best efforts of paramedics to save them.

A father-of-two from Stowmarket has thanked the professionals who saved his life after his heart suddenly stopped.

The Parachute Regiment Big Band will drop by this year’s Ipswich School Festival of Music.

A “callous” con artist who stole the life savings of a woman with learning difficulties has been ordered to repay more than £92,000.

The provision, known as ‘Suffolk New College – on the coast’, will initially offer study programmes in business, games design and IT, health and social care, art, design and media, construction and vocational access programmes.

A jury has failed to reach a verdict in a five-week trial over an alleged rape of a 15-year-old girl in Ipswich.

Most read

Eating Out in the Broads

cover

Click here to view
the Eating Out
supplement

View

Visit the Broads

cover

Click here to view
the Visit the Broads
supplement

View
HOT JOBS

Show Job Lists

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24