Partly Cloudy

Partly Cloudy

max temp: 20°C

min temp: 14°C

ESTD 1874 Search

The pigs are coming. Find out more about

Pigs Gone Wild

here.

West Suffolk: Number of complaints go up by 22% at hospital

13:22 27 June 2014

The number of formal complaints lodged at West Suffolk Hospital has gone up by nearly a quarter over the last twelve months, new figures have revealed.

According to statistics released by the hospital under the Freedom of Information Act, 356 patients or carers complained about services or treatment at the Hardwick Lane site in Bury St Edmunds in 2013 to 2014.

The number is a rise of 22% on the 278 people who formally complained the year before and also up significantly on the 280 people who lodged complaints in 2011 to 2012.

A spokesman from the hospital said it was unclear why the number of complaints had gone up,

He said: “We actively encourage patients and carers to feed back their views on the services they receive so that we can find ways to further improve. Along with patient surveys and questionnaires, formal complaints are one of the ways we gather this feedback.

“We try and make it as easy as possible for people to resolve any issues they may have, and provide information about raising concerns on our website, in leaflets and on posters displayed around the hospital.”

He added: “Every complaint we receive is taken seriously and investigated fully, the findings are shared with the complainant and any themes or lessons we have learnt as a result are communicated across the trust.”

According to hospital guidelines, a formal complaint can be made in writing, by email, by telephone or in person. If a complainant rings or attends in person, he/she will be encouraged to put the complaint in writing or approve a summary of the complaint as documented. A complaint must be made within twelve months of the date on which the matter which is the subject of the complaint occurred, or twelve months of the date on which the matter came to the notice of the complainant.

The Complaints Manager may also investigate if, irrespective of the time that has elapsed, it is still possible to investigate the complaint effectively.

It is unclear whether the number of informal complaints has changed over the same period.

1 comment

  • Cameron stood at the Dispatch Box in the House of Commons ans said "The NHS is safe in our hands" ?, he probably meant the wealthy Tory investor shareholders !, he has also said that they will put more money into the NHS than Labour ?, when is he going to be charged with 'Misleading Parliament' ?

    Report this comment

    freedomf

    Saturday, June 28, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Aldeburgh beach

Global superstar Taylor Swift has been spotted strolling the streets of a Suffolk seaside town, after she flew into the country to meet her rumoured new love interest’s mother.

The Marquis of Cornwallis, pictured in 2006, which is near where the crash happened.

Emergency services are currently at the scene of a single vehicle crash near to the Marquis of Cornwallis pub in Layham.

Town pastors gather for their 10-year celebration conference at Adastral Park, Martlesham Heath

Town pastors from across Suffolk gathered together to celebrate the 10th anniversary of the project.

Sydney Harbour Bridge, Australia

Ipswich isn’t blessed with beautiful bridges; civil engineers don’t come to town to marvel at the engineering prowess of Telford, Brunel or Stephenson, writes John Norman, of The Ipswich Society.

The White Hart pub in High Street, Saxmundham.

A public meeting has been called in Saxmundham to try to put together a £450,000-plus community bid to buy a closed down town centre pub.

Pc Andy Masterson checks motorists speeds on the A140 at Stonham Parva.

Suffolk’s Police and Crime Commissioner has said he is ‘sick of arrogant drivers’ after the number of motorists clocked travelling at 100mph-plus trebled in a year.

Crowds enjoyed the sunshine at Ipswich Music Day 2015 in Christchurch Park.
Stetsons are Cool got the crowd dancing.

From live music and open air cinemas to art, sport and stunt displays, Ipswich has a packed programme of family fun lined up this summer.

Most read

Great Days Out

cover

Click here to view
the Great Days Out
supplement

View

Most commented

HOT JOBS

Show Job Lists

Streetlife

Newsletter Sign Up

Sign up to the following newsletters:

Great British Life

Great British Life
MyDate24 MyPhotos24