Partly Cloudy

Partly Cloudy

max temp: 8°C

min temp: 6°C

Search

West Suffolk: Serco’s services are “safe” says clinical commissioning group

PUBLISHED: 11:30 30 January 2014 | UPDATED: 18:22 03 February 2014

Health experts have eased fears over the county’s community health services by insisting they are safe – but say major improvements still need to be made.

A joint report between the West Suffolk and Ipswich and East Suffolk Clinical Commissioning Groups (CCGs) concluded that Serco’s services were “provided safely”.

The review was prompted after concerns were raised by GPs over the quality of service, while Suffolk County Council issued a critical report of Serco earlier this month.

However, members of West Suffolk CCG were generally positive about Serco’s service during the group’s board meeting yesterday.

Chief officer Julian Herbert said: “I’m really pleased that we have confidence that the service is safe, but there are a number of other areas that need to be improved and worked on.”

Dr Anne Nichols, chairman of clinical engagement group, said morale among staff was low and that lots of agency staff were being used, although Serco’s methods for measuring patient feedback were hailed as both a significant improvement on the previous system, and one of the best in the country generally.

The same report found that Serco were failing to meet 49 of 183 key performance indicators, while a separate report said the CCG had raised three contractual issues where Serco was failing to deliver.

However, Mr Herbert said that Serco had been charged with improving the service, and were doing a good job in the circumstances.

He added: “We wanted innovation and change in the system, which they are bringing.”

Dr Rakesh Raja also pointed to Serco’s recently-announced partnership with Bromley Healthcare and its appointment of a new medical director as “changes in Serco that are really positive.”

1 comment

  • If "concerns were raised by GP's over the quality of service" ?, surely something must be wrong ?, or are their opinions now being ignored, just like the voters ?, how long ago was it Cameron stood at the dispatch box and said "the NHS is safe in our hands" ?, he ought to be charged with misleading Parliament !

    Report this comment

    freedomf

    Thursday, January 30, 2014

The Bury Water Meadows Group and River Lark Catchment Partnership have worked together to improve the riverscape and surrounding meadows in Bury St Edmunds.

A man was rescued from a vehicle and taken to hospital following a three-vehicle crash.

Orwell Park School near Ipswich has held its annual charity fun run.

It was a case of déjà vu for an Ipswich Hospital practitioner who recently found herself caring for newborn twin girls - 24 years after she looked after their father.

Essex Police have used a warrant obtained from the courts to search a property in Witham and make an arrest after discovering drugs.

With festival season nearly upon us, can you name all the acts performing at this year’s Latitude festival from their album covers?

A fundraising page to help care for horses seized by welfare organisations in Paper Mill Lane near Ipswich has raised more than £3,400.

Most read

Great Days Out

cover

Click here to view
the Great Days Out
supplement

View

Eating Out in the Broads

cover

Click here to view
the Eating Out
supplement

View

Visit the Broads

cover

Click here to view
the Visit the Broads
supplement

View
HOT JOBS

Show Job Lists

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24