Partly Cloudy

Partly Cloudy

max temp: 20°C

min temp: 13°C

ESTD 1874 Search

The pigs have arrived. See the latest

Pigs Gone Wild

news here.

Wickham Market: Apology for delayed hospital transport

09:15 21 May 2014

Bryan Wright waited eight hours for an ambulance ride home from Ipswich Hospital following a bladder operation under general anesthetic. In the end he got a £22 taxi home.

Bryan Wright waited eight hours for an ambulance ride home from Ipswich Hospital following a bladder operation under general anesthetic. In the end he got a £22 taxi home.

Ambulance bosses have apologised after a 76-year-old hospital patient waited eight hours for a vehicle to take him home following a bladder operation.

Bryan Wright eventually hired a taxi to drive him from Ipswich Hospital to Wickham Market the day after undergoing a cystoscopy procedure under general anaesthetic.

He had requested to use the non-emergency patient transport service because his wife, Sheila, is visually impaired and unable to drive.

After complaining to the East of England Ambulance Service, Mr Wright was told he would not be reimbursed the £22 fare he paid for a taxi home. Bosses have since apologised for the delay.

Mr Wright said: “At noon I was told it would be a couple of hours, so I had some lunch and a cup of tea.

“I accepted waiting for a couple of hours - but the wait went on. When the ambulance arrived at the hospital I was already home.”

The ambulance service said transport was booked for Mr Wright but that no specific time was given for its arrival. It said an “open PM booking” had been confirmed, as there was no special urgency in transporting him home.

Mrs Wright, 72, considered it “unacceptable” for her husband to have waited so long for a lift. She said: “He called after a couple of hours to say he was coming home on the bus. He had just been under general anaesthetic so I told him to wait. It got to about 4.30pm and I still hadn’t seen him, so I called the hospital and was told by the bed manager that he would be with me shortly. He arrived home in a taxi at 8.30pm.

“We have taken it up with the ambulance service, who told us they were confident that they had fulfilled their commitment.

“It’s totally unacceptable to allow someone to wait for that long. It’s not the cost of the taxi that bothers us, it’s the principle.”

The operation took place on Friday, January 31, but Mr and Mrs Wright felt that their complaint was not satisfactorily resolved.

A spokesman for the ambulance service, which uses services of a private firm for hospital transport, said: “We apologise for the delay in providing transport to Mr Wright. Clearly we should have provided a more timely and better level of service and we have apologised to Mr Wright personally.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Ipswich and Suffolk Council for Racial Equality has launched a campaign called #SuffolkSolidarity, which is being supported by nine other organisations.

Do not let the fallout from the European Union vote damage community relationships in Suffolk.

Vicar's fears over hacker's extradition

A Suffolk vicar whose son is facing extradition to America for hacking into US Federal Reserve computers fears his son will kill himself if he is sent away.

A car fire which shut the A12 this morning. Image: David Johnson

There are long delays on the A12 northbound at the Rivenhall End junction due to a car fire.

Missing Tayler McGovern was found safe and well in Bury St Edmunds.

A 15-year-old girl who went missing from Norfolk has been found safe and well in Suffolk.

Gemma Edgar's son Noah had his eye removed and underwent proton beam therapy and chemotherapy in Florida

It’s the news every parent fears – but being told her youngest son had cancer was doubly devastating for a Colchester mum – herself diagnosed with a terminal brain tumour little more than a year earlier.

Murrayfield Primary School

Children from poor or troubled families have “no excuses” for failing at school, an Ipswich headteacher has said.

Lynne cleaned her over while grandson George tried to knock holes in the wall

Do you like your sausages well done? If so, how well done? asks Lynne Mortimer.

Most read

Great Days Out

cover

Click here to view
the Great Days Out
supplement

View

Most commented

HOT JOBS

Show Job Lists

Streetlife

Newsletter Sign Up

Sign up to the following newsletters:

Great British Life

Great British Life
MyDate24 MyPhotos24