Partly Cloudy

Partly Cloudy

max temp: 13°C

min temp: 4°C

ESTD 1874 Search

Wickham Market: Apology for delayed hospital transport

09:15 21 May 2014

Bryan Wright waited eight hours for an ambulance ride home from Ipswich Hospital following a bladder operation under general anesthetic. In the end he got a £22 taxi home.

Bryan Wright waited eight hours for an ambulance ride home from Ipswich Hospital following a bladder operation under general anesthetic. In the end he got a £22 taxi home.

Ambulance bosses have apologised after a 76-year-old hospital patient waited eight hours for a vehicle to take him home following a bladder operation.

shares

Bryan Wright eventually hired a taxi to drive him from Ipswich Hospital to Wickham Market the day after undergoing a cystoscopy procedure under general anaesthetic.

He had requested to use the non-emergency patient transport service because his wife, Sheila, is visually impaired and unable to drive.

After complaining to the East of England Ambulance Service, Mr Wright was told he would not be reimbursed the £22 fare he paid for a taxi home. Bosses have since apologised for the delay.

Mr Wright said: “At noon I was told it would be a couple of hours, so I had some lunch and a cup of tea.

“I accepted waiting for a couple of hours - but the wait went on. When the ambulance arrived at the hospital I was already home.”

The ambulance service said transport was booked for Mr Wright but that no specific time was given for its arrival. It said an “open PM booking” had been confirmed, as there was no special urgency in transporting him home.

Mrs Wright, 72, considered it “unacceptable” for her husband to have waited so long for a lift. She said: “He called after a couple of hours to say he was coming home on the bus. He had just been under general anaesthetic so I told him to wait. It got to about 4.30pm and I still hadn’t seen him, so I called the hospital and was told by the bed manager that he would be with me shortly. He arrived home in a taxi at 8.30pm.

“We have taken it up with the ambulance service, who told us they were confident that they had fulfilled their commitment.

“It’s totally unacceptable to allow someone to wait for that long. It’s not the cost of the taxi that bothers us, it’s the principle.”

The operation took place on Friday, January 31, but Mr and Mrs Wright felt that their complaint was not satisfactorily resolved.

A spokesman for the ambulance service, which uses services of a private firm for hospital transport, said: “We apologise for the delay in providing transport to Mr Wright. Clearly we should have provided a more timely and better level of service and we have apologised to Mr Wright personally.”

shares

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other East Anglian Daily Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by East Anglian Daily Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique East Anglian Daily Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

The scene after the thatched roof fire in Stoke by Nayland - Picture credit - Suffolk Fire and Rescue Service

Ten fire crews tackled a thatched roof blaze in a Suffolk village overnight.

Sir John French: a colourful character and respected soldier

We’ve heard about the Suffolk men who fought at the battle of Neuve Chapelle.

Ipswich Crown Court

A 19-year old man who met up with a 13-year-old girl and exchanged text messages with her despite being given a police caution for kissing her several months earlier has been sentenced to 21 months youth detention.

St Edmundsbury Cathedral overlooking colourful displays in the Abbey Gardens

Suffolk’s most important religious building has been awarded a £300,000 Government grant to pay for urgent roof repairs.

Josephine Murphy

An 86-year-old woman who had gone missing from Clacton has been found safe and well

Aftermath of a barn fire in Holton.

A television antiques expert has appealed for help rebuilding his eco-friendly arts centre in Suffolk after a major blaze destroyed the historic sawmill that was to be its showroom and workshops.

Darsham Nurseries head chef Lola DeMille and chef Tom Eagle in the cafe where they are donating money from one of the dishes to the World Land Trust.

An international conservation charity based in Suffolk is one of three organisations to benefit from a new campaign raising awareness about the impact of meat production on health, welfare and the environment.

Suffolk County Council's base at Endeavour House

Up to 23 jobs could go in a major shake-up of Suffolk County Council’s education services.

Latitude Festival, at the Henham Estate near Southwold

Suffolk poet Luke Wright has seen the Latitude festival grow from a modest boutique gathering in 2006 to one of Britain’s biggest music and arts events.

The vandals tore through Bury St Edmunds

A drunken “night of madness” saw vandals rack up over £5,000 of damage to cars, pubs and property as they roamed the streets of Bury St Edmunds.

Most read

Most commented

Topic pages