Partly Cloudy

Partly Cloudy

max temp: 15°C

min temp: 7°C

ESTD 1874 Search

Woodbridge: Vodafone apologise again after another loss of service

17:36 10 January 2014

A mobile phone service provider has apologised to customers after they faced more signalling issues in Suffolk.


Vodafone, who had difficulties in providing a full service to users in the IP1 area over the festive period, lost all signal in Woodbridge this week.

Users lost signal from Monday until Thursday afternoon.

Matthew McArdle, 34, from Woodbridge, said: “It was down from about 2pm on Monday until Thursday afternoon.

“The whole of Woodbridge lost coverage.”

A spokesperson for Vodafone said: “We’re sorry some of our customers in the area have experienced signal problems in the last few days.”Over Christmas, some users in Ipswich lost the use of the 3G service, while others lost all signal completely for nearly a fortnight, with business users who relied on the service struggling to operate and personal users not being able to contact friends or loved ones.

Mr McArdle said: “It was a complete loss of service.

“I didn’t think much of it at first, but after the first day I had no signal anywhere.

“Some mates lost jobs as they are self employed.”

The spokesperson said: “The site hadn’t been working as it should since Monday.

“After initial investigations, we realised that the fault was due to a microwave link.

“An engineer was then sent to the site and the service was back to normal by early yesterday afternoon.”

“However, we will continue to monitor the site to ensure the service continues to work as it should.”

After contacting Vodafone, Mr McArdle received a credit to his bill for the loss of service.

The spokesperson said: “Due to the nature of mobile technology, it’s impossible to provide a fault-free service and this is clearly stated in our terms and conditions

“However, if any customer has been unable to use all our services for three days in a row, we will credit them for the line-rental charge for the period the service was not available.”



  • Aldeburgh didn't have any vodafone signal when I went there this afternoon on business (oh I forgot it just doesn't work there...). What's happened to the campaign............

    Report this comment


    Friday, January 10, 2014


    Report this comment

    User Removed

    Saturday, January 11, 2014

  • The worst thing is that the Vodafone tech. Helpdesk wouldnt believe it was their fault and wanted people to check their phones were ok. Very poor service.

    Report this comment

    Scouser Pete

    Saturday, January 11, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Needham Road in Stowmarket where the crash took place

An 81-year-old cyclist who sustained serious injuries following a collision in Stowmarket last week has died.

Chelmsford Crown Court

Two teenagers that caused extensive burns to a Witham man’s face after throwing a corrosive liquid at him in a case of mistaken identity have been found guilty.

The East Anglian Air Ambulance is in attendance.

A woman has suffered a “potentially life-changing” head injury during a crash in Beccles.

Pc Jason Lambourne

When Pc Jason Lambourne isn’t working for Suffolk Constabulary, he dons another emergency services uniform for work as an extra in hit television shows and films, including the latest 007 movie.

The area off Mount Pleasant in Framlingham which could see 95 new homes built on it.

Campaigners have been left “outraged” after a decision on whether to allow 95 homes to be built on greenfield land in a historic market town was deferred.

Michael Scott, chief executive of Norfolk and Suffolk NHS Foundation Trust . Photo: Steve Adams

A lack of beds and increased demand led to a four-fold increase in the cost of sending people with mental health problems outside of Norfolk and Suffolk in 2014/15.

Police have arrested a woman on suspicion of drink-driving.

A woman has been arrested on suspicion of drink-driving after her car mounted a roundabout and collided with a sign.

Police called following contentious meeting of Long Melford Parish Council

Police were called to “restore order” at a parish council meeting in a picture postcard Suffolk village because one of the councillors claimed he “feared for his safety”.

South East Suffolk Magistrates' Court

Two drivers are paying the price after being caught travelling at more than 100mph on Suffolk’s roads.

70,000 new homes are needed in Suffolk by 2031.

Suffolk is a growing county – and council officials believe it will need 70,000 new homes to accommodate its growing population between now and 2031.

Most read

Most commented

Topic pages