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East Anglia Future 50

Award-winning software company sees rapid growth

PUBLISHED: 13:13 29 May 2018 | UPDATED: 13:30 29 May 2018

Staff at Inform Direct celebrate the fifth anniversary of the launch of its award-winning company secretarial software. The company is based in Ipswich.

Staff at Inform Direct celebrate the fifth anniversary of the launch of its award-winning company secretarial software. The company is based in Ipswich.

Keith Mindham

An Ipswich-based company is celebrating the fifth anniversary of the launch of its award-winning company secretarial software – and now looking ahead to the next five years.

Inform Direct first released its software in 2013 which is now used by accountants and business owners throughout the UK to help them comply with company secretarial requirements. Since then the company has seen rapid growth in its user base with the result that in April it signed up its 85,000th customer.

The level of business growth has been mirrored by an expanding team, with recent recruitment into technical and customer facing roles strengthening further the company’s expertise and bringing the total headcount to 14 people.

This year, Inform Direct was also awarded the Gold Trusted Service Award by Feefo, the ratings, reviews and customer analytics platform, for the second year running in recognition of its outstanding commitment to customer service.

Inform Direct CEO Henry Catchpole said: “We have a great deal to celebrate as we reach the fifth anniversary of the launch of our software and it’s a good time to reflect on what has been achieved. Growth in our user base has been particularly strong in the last three years – increasing from just 10,000 in 2015 to our current total of 85,000.

“This is very much down to our highly skilled and knowledgeable team which has created and enhanced a product that users now find invaluable, as well as delivering outstanding customer support which is unquestionably one of our strengths as a company. I’d like to thank everyone who has contributed to the success of our five year journey and look forward to many more milestones in the years to come.”

During the past few years, Inform Direct has won prestigious national accolades for its software including Practice Software Product of the Year at the British Accountancy Awards.

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