Barking Hall Nursing Home taking action to address ‘requires improvement’ rating by CQC

Care home provider seeks operations manager

Care home provider seeks operations manager - Credit: PA

A Suffolk care home has been rated as requiring improvement by government inspectors.

Barking Hall Nursing Home, in Barking, near Needham Market, received the rating this month following an unannounced inspection by the Care Quality Commission (CQC) in November.

Although the home, which is run by Healthcare Homes Group Limited was rated ‘good’ in the caring and well-led categories, it requires improvement in ensuring safety, effectiveness and responsiveness.

The report read that despite the rating that: “People spoke positively about the service and the approach of staff however they expressed concerns about staffing levels and how this impacted on their daily life.”

The report went on to add that inspectors found that staffing levels were not adequate, with people having to “wait unduly” to receive support at times – but inspectors were told that staff recruitment was under way to cover existing vacancies.

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The report from the CQC read: “One person told us, ‘At times the home seems short of staff.

“The response to bells can be a long time. Up to an hour on occasions’.”

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Another person told inspectors: “The staff sometimes say they’ll only be a minute and it feels as if it’s an hour.”

With regards to care, inspectors said: “People were complimentary about the staff and the support they received.

One person told inspectors: “They keep me warm, we’re well fed and it’s like being in a private hospital,’ with the report adding: “Our observations of interactions were that they were generally caring and compassionate.”

A spokeswoman for Barking Hall Nursing Home said: “Following the CQC’s inspection, we have taken action to actively address the areas of concern highlighted in the subsequent report.

“We have maintained open communication with the regulator, residents, relatives and staff during this time.”

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