Beccles care home still inadequate, six months after being put into special measures

PUBLISHED: 12:00 30 April 2016

Stock image.

Stock image.


A second inadequate rating has been placed onto a north Suffolk care home, just six months after the service was put into special measures.

Wainford House, in Saltgate, Beccles, was found to be inadequate in two of the Care Quality Commission’s (CQC) five monitoring categories - safety and leadership of the service - and was found to require improvement for it’s effectiveness, and the caring and responsive nature of the service.

A report compiled after the inspection, on February 16, read: “Medicines were not consistently managed and administered safely.

“People told us, and we observed, that there were not always enough staff available to meet people’s physical and emotional needs.

“The manager had not made improvements to the staffing levels.

“The manager and provider had not taken action to ensure the competency of staff following our previous inspection where we identified that the training staff had received was ineffective and did not provide them with the knowledge they required for the role. Staff did not receive the appropriate support from the management of the service to develop in their role.

“People were not consistently supported to live full and active lives, and to engage in meaningful activity within the service.

“Care planning for people did not reflect their current needs and the information was generic. People told us they were not consistently involved in the planning of their care.”

At the time of the inspection, Wainford House had 27 residents, some of whom were living with dementia. The home can cater to a total of 28 residents.

The report comes just six months after an unannounced inspection at the home, in which breaches to legal responsibilities were found. The home was subsequently placed into special measures.

Claire Pilkington, manager at the home, said: “We are working hard to meet all the standards the CQC require and I continue to have the support of the family members of the residents and other professionals that deal with the home.”

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