Bury St Edmunds: Unopened mail at former tourist centre is ‘very disappointing’

The closed Tourist Information Centre on the Angel Hill in Bury.

The closed Tourist Information Centre on the Angel Hill in Bury. - Credit: Archant

A stack of unopened mail has been discovered at the former Tourist Information Centre (TIC) in Bury St Edmunds – which has opened the borough council up to more criticism over how it has handled the closure.

Someone who has viewed the empty ground-floor premises of 6 Angel Hill – which used to be home to the TIC – said there was mail inside the door, including handwritten letters and those with first-class stamps.

The person, who did not wish to be named, said the post dated back to at least August 5 this year.

They said: “It just seems we are not presenting Bury St Edmunds in the best way.”

The decision by St Edmundsbury Borough Council to close the award-winning centre has come under fire, with a number of people saying it had not been planned properly.


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Since the TIC shut on June 1, the main centre for tourist information is at the Apex, with a network of tourist information points (TIPS) around the town, such as at the cathedral and Moyse’s Hall Museum.

Speaking of the unopened mail, Bury Society chairman Karen Hurden said: “I hope the borough are looking into this.

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“There were a lot of handwritten letters there and people have gone to a lot of trouble to get in touch and they haven’t heard anything.”

Borough councillor Julia Wakelam could not understand why the mail had not been redirected. She said: “That’s very disappointing actually. It just shows how ill-planned the whole thing was.”

Councillor Sarah Stamp, cabinet member with responsibility for operational tourism, said: “It does appear that collection of the post from the old building hasn’t always been carried out as regularly as it should have been, and I would like to apologise to anyone who hasn’t received a prompt response to an enquiry. Arrangements are now in place to rectify this.”

She said the positive feedback from visitors backed up that the changes to a network of TIPs had improved the service.

She added there had also been increased footfall at the Apex, cathedral and Moyse’s Hall since the changes had come in.

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