Award for pub licensee training

GREENE King Pub Partners has scored a triple success in the BII National Industry Training Awards, which recognise excellence in training for pub licensees.

The leased and tenanted division of Bury St Edmunds-based Greene King scooped the awards for the Best Development Programme (Non Managed) for its Go for Growth programme and the Best Licensee Trainer, in the form of one of its unique “tenant trainers”, Margaret Orman.

The company then completed its hat-trick, with the Go for Growth programme also receiving the overall Supreme Award.

David Elliott, managing director of Greene King Pub Partners, said: “Winning the three NITA Awards, including the Supreme Award, really does endorse the high quality training and development we offer new and existing licensees.

“The Go for Growth training programme has been judged as the very best in the licensed leisure sector which is a tremendous result and I am very proud of the team and the commitment they offer to our licensees”.

Margaret Orman, licensee of the Whitmore Arms in Orsett, Essex, said: “Ongoing staff training and development has played a huge role in achieving our successful business at the Whitmore Arms. It's great to be able to share these experiences with Greene King's up and coming licensees as a tenant trainer for the company.”

The Go for Growth development programme was introduced to the Pub Partners business two years ago and has seen significant positive results, including improvements in customer satisfaction, repeat business, staff relations, sales and profits.

Greene King Pub Partners has been providing the tenant trainer programme to new licensees for the last four years. It offers new licensees who are about to take on a pub the chance to experience the business in a real life pub rather just basic classroom learning. The tenant trainer then acts as a mentor for the new licensee throughout their first year.