East Anglia: Saffron Insurance agrees claims outsourcing deal with Vamco

David Beswick, managing director of Saffron Insurance

David Beswick, managing director of Saffron Insurance - Credit: Archant

EAST Anglia-based Saffron Insurance has appointed Surrey motor claims specialist Vamco to provide an external claims handling service.

The independent insurance broker, which has its head office in Saffron Walden and more than a dozen other offices, at locations including Sudbury, Haverhill and Great Dunmow, has an annual premium income of more £30million and handles around 2,250 motor claims every year.

Saffron says the link-up with Vamco will enable customers to benefit from “an efficient, professional and more cost effective solution for handling motor claims”.

David Beswick, managing director of Saffron Insurance, said: “The opportunity allows us to offer our customers a professional and seamless motor claims service with the added benefits of in-house legal expertise.

“The partnership with Vamco has secured a cost effective solution for Saffron Insurance, enabling us to focus on developing the business and maintaining our high customer retention levels by providing an enhanced claims service.”

The new venture follows Vamco’s recent success in becoming the first outsourced motor claims management company to operate an in-house law firm, after acquiring Kingsley Law Ltd and being granted an ABS (Alternative Business Structure) Licence from the Solicitors Regulation Authority earlier this year.

Tony Rand, Vamco’s founder and chief executive, said: “Saffron has swiftly identified the advantages of outsourcing its motor claims business to us and has seized upon the benefits of our new operational model.

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“The granting of the ABS Licence to Kingsley Law has opened up favourable opportunities to work with independent insurance brokers as it maximises their customer satisfaction and client retention, whilst minimising their operational costs.”