Ipswich: Monsoon store accused over decision not to stock larger sizes

Michelle Wootton who is angry that Monsoon will no longer be stocking clothes for larger ladies in i

Michelle Wootton who is angry that Monsoon will no longer be stocking clothes for larger ladies in its Suffolk branches. - Credit: Archant

National shopping chain Monsoon Accesorize is under fire, from one of its own customers, for discriminating against the larger lady.

Businesswoman Michelle Wootton, an office manager in Ipswich, was surprised and annoyed to find their shop in Westgate Street, Ipswich, had stopped offering the larger sizes in women’s clothing.

She said: “It is ridiculous. I was very disappointed.

“It is almost like saying if you are larger, you have to shop online.

“It is not very good customer service.

“I like Monsoon clothes, the cut and the style. So I was astonished to find the Ipswich shop had stopped selling the larger sizes, size 20, 22 and extra large. Monsoon say they have stopped selling them in their smaller Suffolk stores and I can get them online, or go to Norwich or Bluewater.

“It was my birthday and I just wanted to walk in to the Ipswich shop, buy a nice top, and go home with it.

Most Read

“I like shopping and want to find the sizes I need. It is a girls’ thing. You should be able to try dresses on.

“I wrote to them, it was a polite email, and I was disappointed by the response I got.”

Monsoon said she could shop online and have her clothes delivered to the Ipswich store.

A Monsoon spokesman said: “From time to time, as a company, we review the ranges and sizes stocked by individual stores, to ensure the collections stocked are most appropriate for the branch and are shown to their best advantage dependent on space/layout.

“In line with this, we have made the decision to remove sizes 20 and 22 from our Ipswich branch. We would like to clarify that each store is merchandised to receive a tailored allocation from the collection based on previous sales and customer demand.”

It also included an apology, but no sign of any promise to re-consider the decision.

Michelle, incidentally, sacrificed her hair in a sponsored shave to raise money for the Cancer Campaign for Suffolk, in September.

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter